Support Account Manager - Japan at Saviynt

Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Strong verbal and written communication skills in both Japanese and English
Problem-solving ability to diagnose and resolve issues efficiently and creatively
Excellent time management and organizational skills to manage multiple accounts and priorities
Customer-centric mindset with commitment to exceptional customer service
Analytical skills to analyze customer feedback and performance metrics
Adaptability to changing customer needs and dynamic environments
Team collaboration capability with cross-functional teams
Empathy and patience in addressing customer frustrations
Bachelor’s degree in computer science, Information Systems, Cybersecurity, or related field (or equivalent experience)
Relevant industry certifications (e.g., CISSP, CISM, CISA)

Responsibilities

Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects
Provide reports on the health of the customer's instance
Identify upgrade needs, create upgrade plans, and assist with upgrade planning
Act as an escalation point for customer-submitted cases and requests
Establish and maintain strong relationships with key accounts as the primary contact
Address and resolve customer issues by coordinating with departments, diagnosing problems, and implementing solutions
Guide new customers through the onboarding process
Monitor and track customer support metrics to identify trends and improvements
Collaborate cross-functionally with sales, product development, and engineering
Manage customer accounts with detailed records of interactions, tickets, and resolutions
Gather and analyze customer feedback and report findings to relevant departments
Proactively engage customers by anticipating needs and offering assistance or updates
Maintain accurate records of interactions and generate reports on satisfaction and performance
Monitor customer environments, provide technical recommendations, and ensure seamless operations
Coordinate cross-functionally to advocate for customer needs and provide strategic recommendations for security, performance, and efficiency

Skills

Case Management

Escalation Management

Root Cause Analysis

Upgrade Planning

Customer Onboarding

Account Management

Performance Monitoring

Client Relationship Management

Cross-Functional Collaboration

Issue Resolution

Saviynt

Cloud-based identity security and access governance

About Saviynt

Saviynt provides a cloud-based platform focused on identity security and access governance for businesses. Its services include identity governance and administration, third-party access governance, and cloud privileged access management, all aimed at helping organizations manage and secure digital identities, including those of employees and vendors. The platform features automated workflows and tools that simplify identity lifecycle management, while offering visibility and analytics to help businesses stay audit-ready and reduce identity-related risks. Unlike many competitors, Saviynt emphasizes user-friendliness and ease of implementation, making it accessible for a wide range of clients from small businesses to large enterprises. The company's goal is to protect major brands and support their cloud and security initiatives through a subscription-based model that ensures ongoing revenue and investment in product development.

El Segundo, CaliforniaHeadquarters

2010Year Founded

$165.4MTotal Funding

DEBTCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging identity security startups pose a threat to Saviynt's market share.

Rapid AI advancements may outpace Saviynt's current technological capabilities.

Data privacy and regulatory challenges could hinder global service expansion.

Differentiation

Saviynt offers a unified platform for cloud, enterprise, and big data security.

The AI-powered Intelligence Suite enhances decision-making in identity and access management.

Saviynt's user-friendly platform simplifies identity lifecycle management with automated workflows.

Upsides

Saviynt's recognition as a 2024 Gartner Customers' Choice highlights strong customer satisfaction.

Partnership with SPG expands cybersecurity capabilities and market reach.

Hiring industry experts strengthens Saviynt's leadership and product marketing efforts.

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