Supply Chain Service Coordinator at Airbase

Salem, New Hampshire, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial Gases, Supply ChainIndustries

Requirements

High School Diploma or GED required; two to four year college degree preferred
Prior inventory management, customer service, sales and/or PC help desk related experience
Prior route sales experience a plus
Prior experience with welding and safety products preferred
Proficient working knowledge of Microsoft Office applications (Word, Excel, and Outlook)
Ability to provide administrative support for a Database Management System (DBMS)
Knowledge of software and hardware installation
Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed
Works well with others in a team environment across the organization knowing who to engage to achieve results
Uses candor and sensitivity in their dealings with others
Excellent oral and written communication and interpersonal skills

Responsibilities

Provides onsite and remote support for Airgas’s supply chain solution (Outlook®) for gases, welding, safety products, and MRO supplies
Installs, trains, repairs, and troubleshoots (on-site, phone, email, and remote) for both internal and external customers
Sets up, programs, and troubleshoots Airgas’s product vending machines including PC configuration, help desk support, setting up and maintaining simple networks for data, product testing, software testing, and technical writing of programming/processes
Troubleshoots machines and repairs as necessary while training local team members on same
Responds to customer requests for assistance in a timely manner based on established guidelines for machine service
Resolves requests for support in a timely manner by addressing issues within the guidelines established for various priorities
Provides communication to both manager and customer including regular status updates for critical and high priority open issues and bi-weekly updates for medium and low priority open issues with manager
Partners with local sales teams to help increase sales, improve profitability, and reduce operational costs when implementing Airgas’s supply chain management services
Provides back-office sales support to sales team members in their efforts to market Outlook® Supply Chain Management Programs
Assists with development of site specific Outlook® service programs through feasibility studies, preliminary customer proposals, detailed customer site audits, work scope definitions, cost saving evaluations, and customer transition planning
Communicates to internal and external customers the merits and features of Airgas’s electronic data inventory vending solution, Outlook®, and its advanced asset utilization system, Airgas Inventory Management (EZ TRAC)
Assists with proposing viable vending supply chain solutions based on customer’s needs
Maintains work activities in the EZ TRAC electronic case tracking system
Tracks all requests to implement the EZ TRAC system at existing customers or prospects
Tracks all customer statistics related to EZ TRAC customer utilization
Tracks customer issues and any software bugs for resolution
Performs special projects and other duties as necessary

Skills

Vendor Managed Inventory

Vending Machine Setup

PC Configuration

Network Setup

Troubleshooting

Help Desk Support

Technical Writing

Onsite Installation

Customer Training

Remote Support

Supply Chain Management

Airbase

Spend management and AP automation platform

About Airbase

Airbase offers a spend management platform that helps businesses manage their financial operations more effectively. The platform includes services such as guided procurement, accounts payable automation, expense management, and corporate card management. These features allow companies to control their spending, streamline procurement processes, and automate accounts payable tasks. Airbase's software is designed to be user-friendly, providing visibility and control over spending for clients ranging from small businesses to large corporations. Unlike many competitors, Airbase also fosters a community for finance professionals through its Slack group, Off the Ledger, where users can share insights and ask questions. The goal of Airbase is to provide businesses with the tools they need to manage their finances efficiently and ensure compliance globally.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$88MTotal Funding

ACQUISITIONCompany Stage

Enterprise Software, FintechIndustries

201-500Employees

Risks

Competition from Amazon Business could threaten Airbase's market share in spend management.

Paylocity's acquisition may disrupt existing client relationships or service offerings.

Rapid AI integration may face adoption challenges, impacting customer satisfaction.

Differentiation

Airbase offers a comprehensive spend management platform with AP automation and corporate card management.

The platform provides real-time insights into spending, enhancing decision-making for mid-market firms.

Airbase's partnership with Sardine enhances fraud prevention, increasing platform security and client trust.

Upsides

AI-powered Touchless AP reduces manual processing time, boosting efficiency and cost savings.

Paylocity's acquisition could expand Airbase's resources and accelerate growth and innovation.

New spend analytics and vendor management features offer better financial control for clients.

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