Supply Chain Operations Training - Learning and Documentation Manager - Seattle at Nordstrom

Seattle, Washington, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Supply ChainIndustries

Requirements

4-year degree in Instructional Design, Supply Chain, or related field
3+ years of experience in program management, instructional design, and training development with a strong emphasis on designing impactful learning experiences
Superior facilitation with active engagement and confident presentation skills
Knowledge of organizational problem solving and goal achievement (e.g., A3, Lean, Gemba, 4DX)
Experience with Learning Management Systems (i.e. Workday and Cornerstone)
Ability to adapt to and incorporate new technology
Experience working on training or learning programs/projects, especially within fast-paced or ambiguous environments
Skilled in project management, change management, and learning measurement, with the ability to translate operational needs into scalable training solutions
Thrive in a fast-paced, ambiguous environment, and able to manage multiple priorities
Proven ability to incorporate extensive stakeholder feedback, particularly when supporting brand-new initiatives or pilot programs
Comfortable with travel (25–50%) to support on-site training and deployment needs
Experience with Supply Chain operations and Warehouse Management Systems
Outstanding collaboration skills with the ability to build strong partnerships, including strength in managing stakeholder relationships and influencing stakeholders to deliver results
Strong problem-solving skills, with the ability to utilize data as a guiding force in decision making

Responsibilities

Lead the department-level documentation and training development workstream, including intake, review, and instructional design
Partner with cross-functional teams (Operations, HR, Learning COE, capability owners, Etc.) to align training content with strategic priorities
Own the train-the-trainer strategy for the CMT program, identifying and upskilling manager trainers across departments and shifts
Develop and maintain a centralized documentation repository for program content
Support program rollout planning and communications in partnership with program leadership
Act as the program sustainment owner, managing update cycles, trainer audits, and content refreshes
Serve as a liaison for instructional design and training strategies across SCO projects
Contribute to the design and implementation of learning measurement strategies to evaluate training effectiveness
Design and deliver interactive training programs that build leadership skills, adapting to diverse learning styles to ensure effective outcomes
Partner closely with key stakeholders in Human Resources and Learning & Development teams to build, deploy, and monitor effectiveness of training material
Continually evaluate needs and work to provide content that meets the leader where they are with real world applications, examples, and outcomes

Skills

Instructional Design

Training Program Development

Learning Management Systems

Cornerstone

Leadership Training

Documentation Management

Train-the-Trainer

Stakeholder Management

Program Management

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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