Supply Chain Administrator

Employment Type: Full-time Location Type: Remote

Position Overview

At Zoomo, our vision is to transition every commercial urban mile to light electric vehicles (LEVs) to build sustainable and more equitable cities. We are building the world’s most convenient, affordable, and safe e-bike platform. In 4 years, Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >200 world-class engineers, operators, sales staff, and vehicle repair technicians. We have developed and deployed the world's best last-mile delivery electric bikes and fleet management software, successfully deploying these solutions globally across the USA, UK, Europe, Canada, and Australia. Zoomo vehicles are used by major players in the food, grocery, and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff, and many more.

As a Supply Chain Administrator, you will play a critical role in managing and executing commercial documentation processes to ensure the smooth international flow of components, parts, and complete e-bikes across our global network. Your focus will be on enabling fast, compliant, and accurate shipments while supporting operational scale-up.

Key Responsibilities

Shipping and Documentation Administration

• Prepare, verify, and manage shipping and customs documentation: commercial invoices, packing lists, bill of lading (B/L), and certificates of origin for e-bikes, spare parts, and batteries.
• Align documents with Incoterms and ensure compliance with import/export requirements across regions (EU, UK, US, AU).
• Liaise with suppliers in Asia and third-party logistics (3PL) partners to ensure proper document handling and shipment readiness.

Shipment Coordination

• Coordinate inbound shipments from manufacturers (mainly Asia-based) to Zoomo’s regional hubs (Europe, US, Australia).
• Track and update shipment status in internal systems (Zoho) and communicate proactively with operations teams on ETA and customs clearance issues.
• Support customs broker processes, flag delays, and resolve document discrepancies quickly.

Compliance & Documentation Management

• Ensure all e-bike components (e.g., batteries, motors, controllers) have correct HS codes and documentation per local regulatory standards (e.g., DG declarations for lithium batteries).
• Maintain accurate filing systems of commercial documents for audits and traceability.
• Support applications for customs duties exemptions and other trade compliance matters.

Cross-functional Support

• Work closely with Procurement, Local Ops, and Finance to reconcile shipping documents with POs and goods received notes (GRNs).
• Assist in supplier onboarding from a documentation and compliance standpoint.

Requirements

• 5+ years of experience in an administrative support role (ideally with exposure to supply chain, logistics, or operations).
• Exceptional English communication skills, both written and verbal; confident making calls and following up as needed.
• Comfortable working remotely with minimal supervision.
• Proactively finds solutions before they become problems and willing to learn.
• Detail-oriented and highly organized, with the ability to manage multiple shipments in transit simultaneously.
• Proficient in Microsoft Excel and Google Sheets.
• Experience with supply chain tools or ERP (NetSuite, DEAR, Zoho etc.) is a plus.

Nice to Have

• Experience working with Asia-based manufacturers and freight forwarders.
• Familiarity with commercial documentation for international trade - Incoterms, customs clearance processes, and Dangerous Goods shipping (especially lithium-ion batteries).
• Exposure to sustainability-driven or mobility-focused supply chains.
• Background in supply chain, e-bikes, or micromobility.
• Exposure to compliance and regulations.