Supervisor, Residuals at Cast & Crew

Burbank, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, Media, Film, TelevisionIndustries

Requirements

High school diploma or GED equivalent required. A four-year college degree is preferred
A minimum of 3-5 years of experience in the entertainment residuals field is required
Understanding of and commitment to maintaining current knowledge of industry trends, concepts, products, practices, and financial arrangements
Proficiency in technology and PC skills, including working with residual payment systems or production technology, and basic PC applications such as Excel and Word
Strong organizational skills, attention to detail, and the ability to prioritize tasks effectively
Excellent oral and written communication skills to facilitate effective interactions with team members and clients

Responsibilities

Oversee and manage end-to-end residuals-related operations, including show setups, workloads, forecasting, and process optimization, ensuring accurate and timely residuals processing for assigned clients
Conduct in-depth analysis of distribution statements and talent/producer agreements and create product briefs to ensure accurate and timely residual payments for clients
Respond to client questions and requests regarding residuals setups and payments promptly and professionally
Lead weekly or bi-weekly client touch points and provide overall status, ensuring that the team delivers accurate and timely tasks per the client’s defined priority
Update and assign Residuals tickets to the team to reflect accurate active dashboard and status
Ensure accurate and organized recordkeeping of residuals-related data and documentation
In collaboration with the Manager, enforce policies and standards related to techniques, material usage, capacity planning, employee scheduling, customer satisfaction, employee relations, and performance measures. Assist with the team’s training on the latest contracts and system enhancements/processes
Manage and accurately prepare all guild reporting and payments, ensuring accuracy and adherence to contractual obligations
Collaborate with product and technology departments to implement new business methods and automated procedures related to residuals processing
Participate in User Acceptance Testing (UAT) for bug fixes and new system enhancements
Conduct team training on system integration and new features
Configure and review residual products, including talent contracts, to accurately identify residuals, made-for-market, and adjustments
Maintain up-to-date knowledge of union contract residuals provisions, fringes, regulations, deadlines, industry standards, and requirements
Undertake other duties and projects as assigned by Management

Skills

Key technologies and capabilities for this role

Residuals ProcessingShow SetupsContract InterpretationGuild AgreementsClient CommunicationTeam ManagementProcess OptimizationForecastingData AnalysisSLA Management

Questions & Answers

Common questions about this position

What are the main responsibilities of the Supervisor, Residuals role?

The role involves overseeing residuals teams, managing show setups, contract interpretation, client communications, guild reporting, and process optimization to ensure accurate and timely residuals processing.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the company culture at Cast & Crew look like?

Cast & Crew empowers creativity and supports the global entertainment industry as a production's best ally, operating with a family of brands focused on technology and services for entertainment.

What makes a strong candidate for the Supervisor, Residuals position?

Strong candidates will have experience in residuals processing, contract interpretation, client relationship management, guild reporting, and team oversight, with skills in analysis, forecasting, and collaboration with product and technology teams.

Cast & Crew

Digital solutions for entertainment production management

About Cast & Crew

Cast & Crew provides a range of digital solutions tailored for the entertainment industry, focusing on production management for film, television, and live events. Their tools help streamline administrative tasks such as payroll, human resources, and production management, making it easier for production companies, studios, and independent filmmakers to operate efficiently. The company's offerings include payroll management tools, purchase order management, screenwriting software, and digital onboarding solutions, all designed to simplify complex processes. Unlike many competitors, Cast & Crew emphasizes a comprehensive suite of services that integrate various aspects of production management, ensuring accurate and timely payments, efficient document handling, and insightful data reporting. The goal of Cast & Crew is to enhance the operational efficiency of entertainment productions while supporting the industry, including initiatives for the Canadian entertainment sector.

Burbank, CaliforniaHeadquarters

1976Year Founded

ACQUISITIONCompany Stage

Data & Analytics, Enterprise Software, EntertainmentIndustries

1,001-5,000Employees

Benefits

PTO

Family-leave time off

401(K)

Hybrid & remote work flexibility

Health, dental, & vision insurance

Employee referral program

Tuition reimbursement

Health and wellness programs

Risks

Shift towards blockchain solutions may disrupt traditional services like Cast & Crew.

WGA strike in 2023 causes production delays, impacting Cast & Crew's revenue.

AI-driven scriptwriting tools threaten traditional software like Final Draft.

Differentiation

Cast & Crew offers 24/7 online support and electronic payroll interfacing.

PSL3 software integrates internet convenience into production accounting.

Cast & Crew's staff expertise is a hallmark of their service quality.

Upsides

Increased demand for remote production tools boosts Cast & Crew's digital solutions.

Expansion of tax incentive programs enhances demand for tax credit management services.

Rise of independent creators increases need for scalable production management solutions.

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