Supervisor, IT at Thermo Fisher Scientific

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Technology, Clinical SystemsIndustries

Requirements

Strong understanding of team supervision focusing on IT support
Ability to lead and influence team members to achieve team, department, group, and company goals
Ability to communicate, coordinate, and collaborate with various stakeholders
Ability to use good judgement in solving problems of the team, technical and non-technical
Strong organizational and time management skills
Ability to prioritize and delegate tasks effectively
Proficiency in data and trend analysis using Excel
Good project and task management skills
Good knowledge on creating reports via ServiceNow
Ability to work independently and collaboratively

Responsibilities

Supervises and advises CSS direct members ensuring consistently efficient CSS operations
Assists with the supervision of the whole CSS team when assigned as the manager on shift
Handles tickets, interactions, and escalations as needed
Assigns relevant tasks to any member of CSS and ensures completion in a timely manner
Coordinates with the CSS Seniors on identifying operational challenges as well as their remediation, including discussions of quality checks on tickets and tasks handled
Prepares and conducts the direct reports’ performance evaluations and reviews, including coaching, feedback, and develops, implements and maintains the performance evaluation tool
Promotes, assists with, and monitors the career development and growth of each direct report
Coordinates with the rest of the CSS Management members on various items including but not limited to, goals and objectives, performance strategy, special projects, performance calibration, routine reports, etc
Handles and completes projects and tasks assigned by the direct manager or peers
Coordinates with the rest of the APAC COE IT Management members and handles tasks and projects as needed or as assigned
Participates in activities and initiatives directed and led by the APAC COE IT Management members

Skills

Key technologies and capabilities for this role

IT SupportTeam SupervisionTicket HandlingPerformance EvaluationStakeholder CoordinationProject ManagementCareer DevelopmentOperational RemediationQuality ChecksEscalation Management

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

The position follows a hybrid working scheme.

What are the required skills for the Supervisor, IT role?

Key skills include strong understanding of team supervision in IT support, ability to lead and influence team members, communication and collaboration with stakeholders, proficiency in data and trend analysis using Excel, and good knowledge of creating reports via ServiceNow.

What are the working hours for this job?

The working hours are Early APAC to EMEA Business Hours.

Is the salary specified for this position?

This information is not specified in the job description.

What experience makes a strong candidate for this role?

Candidates with experience in IT support team supervision, handling tickets and escalations, performance evaluations, coaching, and proficiency in Excel and ServiceNow will stand out.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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