Supervisor I, Operations Management at Remitly

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Bachelor/College degree
Preferably 1-2 years of leadership experience
Preferably experience in handling Sales calls-related team/program
Strong people and stakeholder relationship management skills
Excellent written and verbal communication skills and ability to collaborate across all levels
Amenable to work night shift or flexible schedule
Excellent work ethics and ability to adapt to CI and Agile Culture
Detail oriented with project management skills
Proven success at managing change
Strong organizational, prioritization, and delegation skills
Proven problem solving and analytical skills
For internal applicants: Must be in current role for 1 year; no Disciplinary Action in past 12 months; no Attendance/Punctuality issues in past 12 months; Successful or above rating in last Enabling Performance cycle

Responsibilities

Ensure new employees are oriented to the organization, policies, facilities, etc
Ensure all work is completed according to established policies, procedures, and standards
Facilitate employee training and development
Manage individual and team scorecard per month
Monitor, assess, and provide feedback on employee performance
Provide ongoing coaching and mentoring to employees
Conduct performance appraisals regularly and participate in annual review process
Develop and implement PIP if performance is not adequate
Approve and monitor daily team attendance
Oversee and support staff activities for timeliness and accuracy
Support and drive employee engagement and corporate social responsibility initiatives
Regularly review employee needs
Help discuss, evaluate, and resolve personal and work issues among team members
Inform and monitor employees during crises or disasters and recommend solutions to manager
Submit regular operation performance status reports to local leadership
Generate monthly performance updates to BU stakeholders
Update all necessary reports for stakeholders ensuring accuracy and timeliness
Gain understanding of business to monitor work accuracy, develop people, improve processes, and drive results
Work in production to coach/mentor team and assist due to business needs (e.g., volume, staffing)
Develop and implement support plans for department operations to meet SLOs/metrics and manage day-to-day operations
Review, develop, and implement process improvements, departmental goals, and objectives
Conduct monthly operations reviews and execute action items
Manage multiple processes or work functions simultaneously
Monitor and manage team workload and assignments
Drive key initiatives for team process improvement and efficiency; partner with leadership on critical actions
Manage and facilitate corrective action process with manager
Support annual process audit activities
Support compliance with established operations standards
Complete other duties as assigned

Skills

People Management

Performance Management

Employee Training

Coaching

Mentoring

Conflict Resolution

Crisis Management

Reporting

Process Improvement

Operations Management

Scorecard Management

PIP Development

Employee Engagement

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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