Supervisor - Customer Service at Accurate Background

Thane, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Background Screening, Customer ServiceIndustries

Skills

Key technologies and capabilities for this role

Customer ServiceProblem SolvingQuality AssuranceIssue ResolutionEscalation ManagementTeam LeadershipPerformance MonitoringReport GenerationCritical ThinkingTraining

Questions & Answers

Common questions about this position

What is the salary for the Supervisor - Customer Service position?

This information is not specified in the job description.

Is this a remote position or what is the location requirement?

This information is not specified in the job description.

What skills are required for this role?

The role requires a high level of detail, critical thinking, problem-solving skills, a strong service orientation, persistence, and adaptability.

What is the company culture like at Accurate Background?

Accurate Background is a fast-growing organization focused on providing employment background screenings, building trustful relationships with clients, and offering innovative background check and credentialing products. The Client Services team acts as the 'voice' of the company, connecting with customers to provide information and resolve issues.

What makes a strong candidate for this supervisor role?

Strong candidates demonstrate critical thinking, problem-solving, a strong service orientation, persistence, adaptability, a cooperative positive attitude, and experience mentoring staff while meeting production, quality, and schedule standards.

Accurate Background

Customized background screening and drug testing

About Accurate Background

Accurate Background specializes in providing tailored background screening, drug testing, and I-9 solutions using web-based technology. Their services are designed to meet the specific needs of human resources, talent acquisition, and loss prevention professionals, allowing for a customized approach rather than a generic solution. The company's products work by integrating seamlessly with various HR technologies and Applicant Tracking Systems, ensuring that clients can easily incorporate these services into their existing hiring processes. What sets Accurate Background apart from competitors is their focus on creating individualized screening programs and their commitment to integrity, accuracy, and timely results. The goal of Accurate Background is to empower organizations to make safer hiring decisions through comprehensive reports and user-friendly technology.

Irvine, CaliforniaHeadquarters

1997Year Founded

$4.9MTotal Funding

EARLY_VCCompany Stage

Consulting, Government & Public Sector, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Increased competition from startups may erode Accurate Background's market share.

Rapid AI advancements in HR tech could outpace Accurate Background's current capabilities.

Multiple acquisitions may lead to integration challenges and operational inefficiencies.

Differentiation

Accurate Background offers customized screening solutions tailored to specific client needs.

The company integrates seamlessly with various HR technologies and Applicant Tracking Systems.

Accurate Background provides comprehensive reports and interactive compliance services for safer hiring.

Upsides

Acquisitions of Orange Tree and VerifyNow expand services in the healthcare sector.

Partnership with Konfir enhances employment verification processes in the UK market.

Expansion into APAC region supports localized services for regional compliance needs.

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