Supervisor Billing at Thermo Fisher Scientific

Sofia, Sofia City Province, Bulgaria

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life SciencesIndustries

Requirements

Proficient in problem solving and prioritizing
Ability to work effectively with all levels of the organization
Knowledge of accounting/financial principles and best practices
Strong analytical and quantitative skills
Proficient Microsoft Office skills
Excellent communication skills both written and verbal
Excellent interpersonal skills
Ability to multi-task and handle deadlines
Ability to lead, coach, and mentor staff
Full knowledge of own area of functional responsibility
Develops and maintains strong relationships through effective communication

Responsibilities

Oversight of full billing process within team to ensure timeliness and accuracy: monitors billing request status; reviews monthly unbilled and credit trackers; coordinates cover during team absence; ensures all internal processes relating to approvals and escalations are followed; ensures team have access to and are using available systems/tools/reports/trackers to identify billing opportunities and clear unbilled costs; ensures full and up to date billing process and guidance documentation is in place
Good awareness of Customer requirements: ensures team are tracking and meeting these effectively; proposes efficient solutions in meeting non-standard requirements; leads discussions when requirements cannot be met due to system limitations
Collaborates effectively with other teams across the organization to ensure timely resolution of all billing related queries; builds strong relationships within other functions; supports team where needed with internal and external communications
Drives process improvement and standardization: seeks and provides constructive feedback on improvement opportunities; highlights where further training and guidance is required across the team and wider organization and assists in delivering this; communicates regular process reminders; leads cross department meetings to improve processes; assists in the resolution of system errors, assists in the design, enhancement, defect resolution and testing of reports and RPAs; involvement in process optimization initiatives
Assists in recruitment efforts; coordinates new team member onboarding and training; provides continued support
Focuses on development, engagement, and retention of team: support and coaching during regular one to ones; career development discussions; goal setting and performance reviews; appropriate allocation of customers and tasks across team; soft skills training; recognition of achievements; team re-structures; promotion of teamwork through regular trainings, meetings, and social events
Administers and executes policies, processes, and procedures that affect subordinate employees and the workflow of the team

Skills

Key technologies and capabilities for this role

Billing ProcessTeam SupervisionFinancial TrackingProcess OversightApprovals ManagementEscalation HandlingDocumentationReportingOrder to CashCustomer Requirements

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This is an office-based role with standard Monday-Friday hours in an office environment.

What are the main responsibilities of the Supervisor Billing role?

The role involves overseeing the full billing process for timeliness and accuracy, ensuring customer requirements are met, collaborating with other teams, driving process improvements, and focusing on team development and retention.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the team structure look like for this role?

The Supervisor Billing role supervises a team of employees, administrative support, and/or entry-level professionals, with involvement in recruitment, onboarding, and team development.

What makes a strong candidate for the Supervisor Billing position?

Strong candidates will have experience in billing processes, team supervision, process improvement, cross-functional collaboration, and a focus on team development and customer requirements.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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