Supervisor Billing at Ecolab

Buenos Aires, Buenos Aires, Argentina

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Finance, Billing ServicesIndustries

Requirements

BA preferably in a business-related field, or actively pursuing a bachelor’s degree
Experience training/teaching/coaching others
Demonstrated ability to deliver results
Proficient in SAP ERPs
Ability to operate multiple software applications
Strong oral and written communication skills
English written & oral (Intermediate and up) - mandatory
Microsoft Excel (advanced)
Preferred Qualifications
Bachelor’s Degree in Finance, Accounting, Economics
Demonstrated understanding of workforce management techniques and strategies
Knowledge of Ecolab's policies and procedures
Professional and exhibits leadership skills
Ability to work independently in a fast-paced environment
Attention to details, excellent organizational and time management skills
Demonstrate problem solving ability to resolve problems independently and take appropriate action in a timely manner
Experience manipulating data sets and data mergers
Previous analytical experience with high aptitude for research, analysis, and problem-solving skills
Must be able to work in a team environment, anticipate needs and meet customer expectations

Responsibilities

Effectively manages one sub-team of associates to consistently deliver timely high-quality results that meet or exceed expectations
Oversee associate training to new associates and for new accounts
Manage daily operations of account support team
Demonstrates a strong working knowledge of EBS, NSAP and AS400
Ensure service levels are being met – monitor inbound workload
Facilitate coverage amongst team during vacations/illness
Oversee the escalation process for invoicing issues to ensure defined timelines are being followed
Ensure desktop procedures for accounts in team portfolio are available and updated regularly
Uses critical decision-making skills when handling escalated issues from internal/external customers
Provide prompt follow-up actions to inquiries and issues
Responds to incoming communications including e-mails, inbound calls from customers and field associates, and direct mail
Perform problem solving analysis and implement corrective action when needed
Demonstrates urgency to resolve issues with associates, internal and external customers
Establishes strong working relationships with division finance, corporate account sales management teams (AVP’s/CAM’s/AM’s) and external/internal customer contacts
Support Credit and Corporate Account Finance to resolve billing, dispute, and pricing issues
Manage/report analytics for Digital Invoice Management - capture and report on metrics as needed
Supports on-going system enhancements as needed – testing, subject matter expert, special projects as needed
Adheres to company and department policies and procedures

Skills

Key technologies and capabilities for this role

EDIEBSNSAPAS400Digital BillingInvoice ManagementAccount ManagementCustomer ServiceTeam SupervisionEscalation ManagementProblem Solving

Questions & Answers

Common questions about this position

What are the basic qualifications for the Supervisor Billing position?

Candidates need a BA preferably in a business-related field or actively pursuing one, experience training/teaching/coaching others, demonstrated ability to deliver results, proficiency in SAP ERPs, ability to operate multiple software applications, and strong oral and written communication skills with intermediate English mandatory.

What systems or software experience is required for this role?

The role requires a strong working knowledge of EBS, NSAP, and AS400, along with proficiency in SAP ERPs.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this Supervisor Billing role?

This information is not specified in the job description.

What does the team structure look like for this position?

The role supervises one sub-team of associates, specifically Digital Invoice Specialists, and reports to the Billing Manager – Digital Invoice Management.