Supervisor, Billing

Position Overview

• Location Type:
• Job Type: Full time
• Salary:

The Supervisor, Billing supervises the billing staff and is responsible for the proper preparation and maintenance of customer account data as well as accurate and timely bills to customers based on service contract terms. The incumbent is also responsible for the enforcement of standard operating procedures that govern billing workflow and controls as well as ensuring the completion of an array of billing functions.

Principal Responsibilities

• Coordinates the work of, supervises, coaches, and develops a team of billing employees, including hiring, training, scheduling, performance management and other related issues.
• Monitors staff performance and drives performance improvement initiatives and ensures that service levels meet or exceed agreed upon standards.
• Sets performance standards and ensures that the appropriate coverage is in place to meet or exceed service goals. Reviews performance results and makes recommendations accordingly where performance falls short of targets.
• Supervises and coordinates the effective and timely preparation of monthly invoices, accurate monthly billing adjustments, and the handling of billing questions and discrepancies. In so doing, the utilization of independent discretion and judgment as to matters of significance is required.
• Oversees execution of billing processes and implements procedures and policies to ensure compliance with Republic policies. Ensures staff adheres to standard operating procedures.
• Supervises and coordinates the effective and timely entry of new and updated customer contracts into the Company's systems.
• Acts as a resource in the research and resolution of complex and/or escalated billing questions and discrepancies, including providing direction and/or interacting with customers to resolve billing issues.
• Provides direction to others or be directly involved in gathering and summarizing supplemental billing information to accommodate customer billing requirements.
• Participates in cross-functional approaches to credit & collections, customer service, and operations. These may include answering questions, providing training, and supporting issue resolution. Ensure acceptable resolution of billing issues in a time and effective manner, exercising judgement and discretion as appropriate.
• Performs other non-essential duties as assigned or may be necessary.

Qualifications

• Ability to professionally and cooperatively interact and communicate with area and division leadership, staff, and customers to accomplish goals in an effective manner.
• Capability to demonstrate initiative to thoughtfully and fully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
• Ability to effectively coach, mentor and train others to meet performance expectations as described above.
• Ability to effectively manage multiple projects and tasks and meet deadlines.
• Capability to work through others to accomplish goals and objectives.
• Ability to establish processes and procedures to ensure effective department workflow.
• Ability to track, measure and manage performance is required.
• Knowledge and understanding of billing transactions and processes and the ability to determine and implement processes and standards in place to meet performance targets.
• Proficiency in Microsoft 365: Outlook, Excel, Word, etc.

Minimum Requirements

• 2 -4 years of related billing experience at a progressively responsible level, including at least 1 year in which the incumbent supervised others or acted in a lead capacity.

Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement