Supervisor - Benefits Verification - Work From Home at CVS Health

Arizona, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PharmacyIndustries

Requirements

One year of supervisory experience in a related environment
Three years experience working with medical insurance or in a pharmacy environment
Must live within 75 miles of a CVS Specialty Location
Verifiable High School Diploma or GED required

Responsibilities

Supervise staff in the Benefits Verification Department and provide direction within Pharmacy operations to ensure patient benefits are verified according to company guidelines, meeting patient expectations for exceptional customer service and business profitability
Direct daily workflow to ensure production and quality goals are met
Coordinate procedural changes
Resolve issues/problems related to the department and the company
Evaluate and review employee performance
Coach, motivate, and counsel staff, including administering disciplinary action when necessary
Interview and hire staff
Provide daily supervision to ensure department and company policies and procedures are followed
Direct and implement department and pharmacy-wide projects
Track and report progress of projects
Analyze call/performance statistics

Skills

Key technologies and capabilities for this role

Benefits VerificationTeam SupervisionPerformance ManagementWorkflow ManagementQuality ControlEmployee CoachingHiringProject ManagementCall Statistics AnalysisCustomer Service

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, this is a Work From Home position, but candidates must live within 75 miles of a CVS Specialty Location.

What are the required qualifications for this role?

Required qualifications include one year of supervisory experience in a related environment and three years experience working with medical insurance or in a pharmacy environment.

What benefits does CVS Health offer?

CVS Health offers a competitive benefit package including vacation, 10 paid holidays per year, health/dental/vision insurance, employee discounted stock purchase program, 401K, tuition reimbursement, and 20-30% employee discount at all CVS stores.

What is the salary range for this position?

This information is not specified in the job description.

What makes a strong candidate for this supervisor role?

A strong candidate will have the required supervisory and pharmacy/insurance experience, plus preferred skills like specialty pharmacy experience, ability to manage teams in fast-paced environments, extreme accuracy, and excellent communication skills.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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