Intercom

Superviseur de Tri

Quebec, Quebec, Canada

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$45,000 – $60,000Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, WarehousingIndustries

Requirements

Candidates should be able to work in an environment with tight deadlines and adapt quickly to business needs, be bilingual in French and English, possess general computer skills (Office365), have basic knowledge of occupational health and safety regulations, and have warehouse experience, supervising and/or managing employees.

Responsibilities

The Superviseur de Tri will demonstrate leadership by managing, motivating, and maximizing employee performance within a team of 15 to 20 sorters, be organized by planning the workflow and ensuring employee task understanding, ensure the onboarding of new sorters, set performance goals and deadlines aligned with organizational plans, multitask by preparing and organizing the sorting station, supervise all sorting activities and package progress, ensure the cleanliness of the work area and adherence to safe work methods, and monitor package progress per hour according to established objectives.

Skills

Warehouse Management

Employee Supervision

Workflow Planning

Performance Management

Team Leadership

French

English

Office365

Occupational Health and Safety

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

Key Metrics

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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