Studio Manager, Chicago - SoulCycle at Equinix

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fitness, Health and WellnessIndustries

Requirements

Superior customer service and hospitality skills
Highly organized with the ability to prioritize multiple tasks with tight deadlines
Strong ability to communicate clearly with team members, clients, and senior management
Ability to work flexible/non-traditional hours including weekends and some holidays
Personal passion for fitness and/or the SoulCycle brand

Responsibilities

Foster the SoulCycle Community and Culture in the studio
Set the tone in the studio so the team loves to come to work
Be a hospitality champion providing exceptional hospitality to riders and staff, and inspire the team to uphold high standards and core values
Build and foster relationships in the studio with instructors and the local community
Acknowledge team's wins and show gratitude
Develop holistic business plans encompassing ridership and retail goals
Analyze and manage studio profit and loss statements
Identify and execute opportunities with corporate partnerships and community impact
Ensure all company-wide initiatives are executed in the studio
Develop and execute new rider acquisition and retention plans alongside marketing partner
Proactively address studio’s hiring needs by identifying team’s strengths and areas of opportunity
Provide in-the-moment feedback and coaching to the team
Oversee onboarding, training, and development of all new ASMs and part-time hires
Continuously identify and develop high potential employees
Coach team on time management and prioritization to meet deadlines
Be an expert on studio-specific and company-wide operational procedures and policies
Seamlessly transition self, team, and studio to new ways of working and processes
Be open to, embrace, and manage change within the studio and team
Confidently manage conflict in high-pressure situations
Demonstrate a solution-oriented mindset and execute within company standards
Proactively identify and address difficult situations

Skills

Studio Management

Team Leadership

Hospitality

Business Acumen

Problem Solving

Community Building

Customer Service

Equinix

Digital infrastructure company

About Equinix

Equinix's mission is to provide a vendor-neutral multitenant data center where competing networks can securely connect and share data traffic. They interconnect industry-leading organizations such as finance, manufacturing, retail, transportation, government, healthcare and education across a digital-first world.

N/AHeadquarters

1998Year Founded

N/ACompany Stage

10,001+Employees