Studio Crew, Pasadena at Equinix

Los Angeles, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Fitness, Health and WellnessIndustries

Requirements

Must have customer service experience
Must have the ability to prioritize and multi-task within a fast-paced environment
Must be willing to initiate tasks and perform duties without direction
Must have excellent communication skills and be able to work with a wide range of personalities
Must have outstanding customer service and problem solving skills
Must have a positive, can-do attitude
Must have friendly and professional phone and email etiquette
Must have superior organizational skills
Must be able to work in a fast-paced environment
Must be able to kneel, bend, reach, climb and stand for long durations of time
Must be able to lift/carry a maximum of 30lbs
Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday
All employees are expected to be available to work peak holiday shifts

Responsibilities

Provide high level customer service and hospitality to clients
Assist the Studio Management in daily studio tasks and projects
Maintain a positive attitude and take initiative
Provide support to the SoulCycle instructors to ensure a successful class check-in process
Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
Assist with the training and coaching of new hires for the front desk staff team
Maintain product knowledge for all studio retail operations
Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
Common area cleaning, including front desk, lockers, retail shelves, office and hallways
Bathroom and changing room cleaning

Skills

Key technologies and capabilities for this role

Customer ServiceHospitalityOrganizationProblem-SolvingInterpersonal SkillsAttention to DetailTeamwork

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position in Pasadena.

What are the availability requirements for part-time employees?

Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday, and be available for peak holiday shifts.

What skills are required for the Studio Crew position?

Required skills include customer service experience, ability to prioritize and multi-task in a fast-paced environment, excellent communication skills, outstanding problem-solving skills, superior organizational skills, and a positive can-do attitude.

What is the company culture like at SoulCycle?

SoulCycle fosters an open, diverse, and inclusive community built on community, love, respect, acceptance, fun, and unparalleled hospitality, with a focus on empowering each other, learning together, and nurturing trust.

What makes a strong candidate for this role?

Strong candidates are passionate, service-oriented, positive, hard-working individuals with a love for health and fitness, exceptional interpersonal skills, hyper-organized efficiency, forward-thinking problem-solving, and attention to detail.

Equinix

Digital infrastructure company

About Equinix

Equinix's mission is to provide a vendor-neutral multitenant data center where competing networks can securely connect and share data traffic. They interconnect industry-leading organizations such as finance, manufacturing, retail, transportation, government, healthcare and education across a digital-first world.

N/AHeadquarters

1998Year Founded

N/ACompany Stage

10,001+Employees