Strategy & Operations, User Safety & Risk Operations at OpenAI

San Francisco, California, United States

Apply Now

$345,000 – $345,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, TechnologyIndustries

Requirements

15+ years of experience in trust & safety, risk operations, policy enforcement, business operations, strategy, consulting, security, fraud/integrity, or similar domains — ideally in a high-growth or highly technical environment
Energized by non-traditional problem spaces — defining new paradigms in a world where AI changes both the threats and the defenses
Operate seamlessly at multiple altitudes: zoom out to shape long-term safety strategy and zoom in to troubleshoot an operational gap during an active incident
Track record of taking end-to-end ownership of large, ambiguous operational challenges

Responsibilities

Work across Safety, Risk Ops, Product, and Engineering to architect next-generation safety operational systems that meaningfully leverage LLMs and automation
Identify, evaluate, and prioritize strategic safety initiatives that strengthen ability to detect and mitigate high-risk behavior across emerging and established vectors
Bring clarity and structure to ambiguous, rapidly evolving risk areas — creating frameworks, workflows, and operational excellence in environments characterized by chaos
Partner with product managers, engineers, and data teams to deeply understand risk surfaces, model limitations, escalation patterns, and safety workflows; then drive improvements in detection, triage, and response
Deep-dive into operational signals and risk performance metrics to uncover opportunities for automation, process optimization, and proactive risk mitigation
Translate safety & policy into scalable operational systems — ensuring effective operationalization of guidelines, thresholds, and enforcement strategies
Launch new safety initiatives and workflows in close partnership with cross-functional teams, driving both strategic planning and hands-on operational execution
Build mechanisms for continuous improvement, ensuring operational posture and tooling evolve alongside new product capabilities, regulatory environments, and threat landscapes

Skills

Key technologies and capabilities for this role

Risk OperationsSafety OperationsIncident ResponseLLMsWorkflow DesignCross-functional CollaborationPolicy ImplementationFraud MitigationScalable Operations

Questions & Answers

Common questions about this position

What is the salary for this Strategy & Operations role?

The salary is $345K.

Is this a remote or on-site position?

This information is not specified in the job description.

What skills are needed for this role?

Key skills include architecting safety operational systems leveraging LLMs and automation, evaluating and prioritizing strategic safety initiatives, bringing structure to ambiguous risk areas, partnering cross-functionally with product and engineering teams, and analyzing operational metrics for optimization.

What is the team culture like at OpenAI's User Safety & Risk Operations?

The team focuses on ensuring products are safe and resilient at global scale through rapid incident response, risk reviews, and cross-functional collaboration with Product, Engineering, Policy, Legal, and others, emphasizing innovation in safety operations amid evolving risks.

What makes a strong candidate for this position?

Strong candidates excel at driving high-impact cross-functional initiatives, anticipating AI-driven risk challenges, defining world-class safety operations, and executing in ambiguous, fast-evolving environments with a focus on leveraging LLMs and scalable workflows.

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health insurance

Dental and vision insurance

Flexible spending account for healthcare and dependent care

Mental healthcare service

Fertility treatment coverage

401(k) with generous matching

20-week paid parental leave

Life insurance (complimentary)

AD&D insurance (complimentary)

Short-term/long-term disability insurance (complimentary)

Optional buy-up life insurance

Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)

Annual learning & development stipend

Regular team happy hours and outings

Daily catered lunch and dinner

Travel to domestic conferences

Risks

Elon Musk's legal battle may pose financial and reputational challenges for OpenAI.

Customizable ChatGPT personas could lead to privacy and ethical concerns.

Competitors like Anthropic raising capital may intensify market competition.

Differentiation

OpenAI's capped profit model prioritizes ethical AI development over unlimited profit.

OpenAI's AI models, like Sora, offer unique video creation from text descriptions.

OpenAI's focus on AGI aims to create AI systems smarter than humans.

Upsides

OpenAI's $6.6 billion funding boosts its AI research and computational capacity.

Customizable ChatGPT personas enhance user engagement and satisfaction.

OpenAI's 'Operator' AI agent could revolutionize workforce automation by 2025.

Land your dream remote job 3x faster with AI

Try Jobo Free