Strategy and Operations Manager

Position Overview

• Location Type: Not Specified
• Job Type: Full Time
• Salary: Not Specified

MoonPay is the leading infrastructure company in Web3, aiming to onboard the world to this technology. They offer partners payment solutions, minting software for digital collectibles, and have a successful consumer app. MoonPay collaborates with prestigious brands and is dedicated to building the future of Web3 and digital ownership.

As a Strategy and Operations Manager, you will be an insights expert working with the VP of Operations to increase revenue and decrease costs within Moonpay's crypto and payments ecosystem. Your role involves analyzing user journeys and operational data to identify opportunities, driving strategic decisions using SQL, Python, and data visualizations, and measuring success through improvements in net revenue, customer lifetime value, conversion rates, and operational expenses. You will also be instrumental in implementing these strategies in collaboration with various internal teams.

Requirements

• Not Specified

Responsibilities

• Drive data-informed strategies aligned with top company goals, partnering with senior operations leadership to optimize revenue growth and reduce costs.
• Analyze user journeys and operational data (costs, integrations, partner performance, workflows) to extract insights, identify optimization opportunities, and determine AI implementation areas within the crypto payment lifecycle.
• Perform ROI analysis for strategic initiatives and create data visualizations (funnels, dashboards) for effective communication to stakeholders.
• Drive the implementation of data-backed strategies and improvements, collaborating with Product Operations, Payment Operations, Trust & Safety, and Customer Experience teams.
• Proactively identify and analyze opportunities to improve operational efficiency and reduce costs across processes, technology, partner integrations, and AI applications.
• Contribute to the rhythm of business through data-driven reporting and provide PMO support for key strategic initiatives, ensuring effective execution and KPI tracking.

Key Performance Indicators (KPIs)

• Increase Net Revenue Impact from Operational Initiatives
• Reduce Overall Operational Expenses
• Conversion Rate for Onboarding and Transaction Success
• Customer Lifetime Value (CLTV)

Work Environment & Tools

• You will work with extensive datasets covering user behavior, operational processes, and financial performance.
• Tools used include SQL, Python, and data visualization platforms like Looker and Count.
• Focus areas include driving revenue growth, optimizing operational costs, enhancing user experience, and implementing AI-driven solutions.

Company Information

• Company: MoonPay 🌖💸
• Mission: To onboard the world to Web3.
• Web3 Focus: Believes Web3 democratizes technology, giving users control over their money, digital identity, data, and property.
• Offerings: Payment solutions ('Ramps'), minting software for digital collectibles (NFTs), and a consumer app.
• Customer Trust: Over 30 million users trust their products.
• Collaborations: Works with prestigious and forward-thinking brands on stunts, drops, and partnerships.