Strategic customer success manager, life sciences at Writer

London, England, United Kingdom

Writer Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Life Sciences, PharmaceuticalsIndustries

Requirements

  • 7+ years experience in life sciences services, with experience in a combination of global pharma, pharma-technology or management consulting
  • 3-5+ years experience in a customer-facing SAAS or consulting role with a focus on transformation, strategy, or enablement
  • Experienced at coordinating cross-functional teams across product, solutions, and data science to deliver measurable transformation outcomes
  • Proven ability to manage and influence executive stakeholders, including C-level decision makers
  • Deep understanding of the global pharmaceutical industry (particularly commercial functions) including its specific challenges, regulatory environment, and communication standards
  • Skilled at leading complex projects, aligning on KPIs, and driving adoption at scale
  • Analytics thinker with business acumen; you can link product value to business impact
  • Excellent communicator; incredibly curious and active listener
  • Proactive, self-motivated, and highly organized in a fast paced environment
  • A natural affinity to our values of Connect, Challenge, Own
  • Preferred skills
  • Background in management consulting
  • Experience driving AI or technology transformation in global pharma
  • Experience supporting or leading large scale rollouts or change management programs
  • Strong storytelling and presentation skills for executive audiences

Responsibilities

  • Act as the strategic partner and main point of contact for leading life sciences institutions
  • Build and manage senior level relationships, including C suite engagements; developing new and existing relationships across your customers
  • Develop tailored success plans that align AI adoption with business goals
  • Meticulously project manage programs that will help customers drive adoption, business value and renew usage of Writer
  • Own the full customer renewal process, including forecasting, negotiating, and proposal creating
  • Be accountable for Gross and net dollar retention rate targets for your customers
  • Collaborate with Sales to identify and execute expansion opportunities
  • Advocate for customer needs internally, especially around regulated use cases
  • Analyze product usage data to provide deeper insights to customer champions, and smarter understanding of customer adoption and value opportunities
  • Develop executive-level value realisation frameworks and success metrics tied to business outcomes such as time-to-market, compliance efficiency, and productivity gains

Skills

Customer Success
AI Transformation
Project Management
Stakeholder Management
C-Suite Engagement
Renewal Negotiation
Product Analytics
Sales Collaboration
Adoption Strategies
Retention Management

Writer

AI platform for business process optimization

About Writer

Writer.com provides a platform that uses artificial intelligence to enhance business processes for various clients, including major companies. The platform integrates Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning (ML) to tailor AI solutions to a client's specific brand and knowledge. LLMs generate human-like text, NLP helps computers understand human language, and ML enables learning from data. Writer's platform is built on secure, enterprise-grade LLMs called Palmyra, which are designed to be open and transparent, ensuring that client data is never used for training. This allows clients to self-host the models, giving them control and visibility over their data. The platform assists businesses in speeding up processes and generating customized outputs, such as summaries and insights, while adhering to legal and brand guidelines. Writer.com operates on a subscription-based model, where clients pay a recurring fee for access to its features.

San Francisco, CaliforniaHeadquarters
2020Year Founded
$317.1MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees

Benefits

Generous Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Paid Parental Leave
Fertility Treatment Support
Family Planning Benefits
Health Savings Account/Flexible Spending Account
Home Office Stipend
Phone/Internet Stipend
Wellness Program
Company Equity
Stock Options
401(k) Retirement Plan
401(k) Company Match

Risks

Increased competition from Logic, offering similar AI integration services.
Google's Gemini AI integration in Workspace could overshadow Writer's offerings.
High investor expectations may strain Writer's resources and focus.

Differentiation

Writer's Palmyra Creative model addresses the 'sameness problem' in AI-generated content.
Writer offers a secure, enterprise-grade platform with self-hosted LLMs for client control.
Writer integrates AI with brand-specific knowledge, enhancing business process customization.

Upsides

Writer raised $200M in Series C funding, boosting its enterprise AI leadership.
Growing demand for AI-driven content personalization aligns with Writer's offerings.
Writer's orchestrator agents enhance AI integration, appealing to enterprise clients.

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