[Remote] Strategic Customer Success Manager - Americas at Ashby

North America

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$140,000 – $170,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Technology, SaaS, RecruitingIndustries

Requirements

Strong track record of customer success experience in B2B SaaS (at least five years), supporting implementation and adoption of complex technologies through the customer journey
Comfortable managing a book of ~20 strategic customers, exceeding $2m in total ARR
Experience multi-threading and developing relationships across a broad set of stakeholders while supporting existing teams to drive adoption and retention
Experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations
Ability to become a product and industry expert, tailoring configuration, driving product adoption, and crafting training to create ‘Ah ha!’ moments and achieve customer business outcomes
Experience with technically complex products and strong curiosity to explore details
Communicate with precision and clarity, explaining complex topics simply and confidently
Listener first, seeking to understand customer needs and advocating internally for enterprise use cases
Thrive in complexity, energized by learning deep, highly configurable products and translating knowledge into creative solutions
Excited to shape a new segment, iterating on playbooks, learning what works, and creating repeatable processes
Detail-oriented, sending crisp follow-up emails on time, maintaining real-time CRM updates, and taking pride in internal operations
Always looking to improve work through data
Optional: Prior experience as a recruiter, hiring manager, or interviewer to connect workflows to real-world hiring problems

Responsibilities

Guide Ashby's biggest customers in the Americas, focusing on improved product adoption and increased customer health
Shape customer service for high-growth organizations to public companies in the Enterprise Segment
Become a product and domain expert to enable customers to optimize Ashby for hiring excellence
Manage implementation, adoption, and customer journey for strategic accounts
Multi-thread relationships across customer stakeholders and support their teams
Collaborate with cross-functional teams (Sales, Marketing, Product, Operations)
Tailor configurations, drive adoption, create training, and deliver solutions for customer challenges
Listen to customer needs, advocate internally, and contribute to product evolution for enterprise cases
Iterate on playbooks and processes for the Strategic customer motion
Use data to improve customer success outcomes and operations

Skills

B2B SaaS

Customer Success

Product Adoption

Stakeholder Management

Cross-Functional Collaboration

SaaS Implementation

Customer Training

Product Configuration

ARR Management

Enterprise Customer Management

Ashby

Hiring solutions for scaling companies

About Ashby

Ashby provides hiring solutions that help companies grow by streamlining their recruitment processes. The platform includes features like applicant tracking, interview scheduling, and analytics, which allow teams to manage their hiring efficiently. Unlike many competitors, Ashby focuses on serving scaling companies and offers a subscription-based service model. The goal of Ashby is to enable organizations to meet their recruitment targets quickly and effectively, ensuring they can hire the right talent to support their growth.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$62.7MTotal Funding

SERIES_CCompany Stage

Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Parental Leave

Company Equity

Stock Options

401(k) Company Match

Risks

Emerging startups with innovative features at lower costs threaten Ashby's market share.

Rapid AI advancements may outpace Ashby's current technology, reducing platform attractiveness.

Economic downturns could lead to reduced hiring budgets, impacting Ashby's revenue.

Differentiation

Ashby offers enterprise-grade recruitment software tailored for high-growth companies.

The platform includes applicant tracking, interview scheduling, and analytics for efficient hiring.

Ashby serves notable clients like Opendoor, Reddit, and Notion, enhancing its market credibility.

Upsides

Ashby raised $30M in Series C funding, boosting its growth potential.

The rise of remote work increases demand for Ashby's virtual hiring capabilities.

Growing use of data analytics in recruitment aligns with Ashby's focus on analytics.

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