Customer Support Specialist
BoulevardSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Customer ServiceIndustries
Requirements
Candidates should possess a Bachelor's degree in Business Administration, Marketing, or a related field, and have at least 3 years of experience in customer care or account management. Strong communication and interpersonal skills are required, along with proficiency in using various customer relationship management (CRM) systems and order management tools.
Responsibilities
The Strategic Customer Care Specialist will manage customer orders to achieve fill rate, invoice accuracy, and on-time delivery targets, proactively notifying customers and brokers of shortages and order changes. They will assist customers and brokers with inquiries regarding product availability and specifications, collaborate with internal teams to address customer issues and fines, and serve as a trusted advisor to assigned customers, documenting their expectations and maintaining accurate Standard Operating Procedures (SOPS).
Skills
CRM Systems
Order Management Tools
Communication Skills
Interpersonal Skills
Customer Care
Account Management
Problem-Solving
Documentation
SOPS
Nature's Bakery
Produces nutritious, real fruit-filled snacks
About Nature's Bakery
Nature's Bakery produces a range of healthy snacks that are filled with real fruit. Their product offerings include Whole Wheat Fig Bars, Oatmeal Crumble Bars, Gluten-Free Fig Bars, and Brownie Bars, catering to various dietary needs such as whole grain and gluten-free options. These snacks are aimed at health-conscious consumers, including busy professionals, parents, and fitness enthusiasts, who seek convenient and nutritious food choices. Nature's Bakery stands out from competitors by emphasizing the use of thoughtful, real ingredients in their products. They operate a direct-to-consumer sales model through their website, alongside retail distribution, and offer a subscription service for regular deliveries of their snacks. The company's goal is to provide delicious and nutritious snack options while ensuring customer satisfaction through quality ingredients and a convenient shopping experience.
Carson City, NevadaHeadquarters
2011Year Founded
ACQUISITIONCompany Stage
Food & Agriculture, Consumer GoodsIndustries
201-500Employees