Strategic Accounts Sales Support Specialist at Airbase

Germantown, Wisconsin, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial GasesIndustries

Requirements

High School Diploma or equivalent
2+ years inside sales, customer service or relevant Airgas/industry experience
Strong written and verbal communication skills
Relevant Microsoft Office or Google Suite experience
Demonstrates the ability to prioritize, multi-task and meet deadlines
Experience with contracts is highly desired
High level of initiative, curiosity and potential to go beyond the described role

Responsibilities

Assist the commercial team in managing customer contracts, including coordinating and communicating with internal teams as needed
Develop a clear understanding of customer requirements, contractual commitments, and service requirements to ensure alignment with internal business processes and best practices
Ensure commercial expectations translate to business processes and systems and that cost and fee considerations are consistent with and appropriate for the contract type, market standards, investment requirements, and other support factors are reviewed and approved during the contract review process
Collaborate with subject matter experts and stakeholders to establish appropriate implementation timelines and documentation required for rollout
Coordinate the ramp-down and transition of Migrated and De-marketed Strategic Accounts
Maintain details and organize files for each contract which will include the original contract, relevant correspondence, changes/deviations, amendments, and clarifications
Work in partnership with the commercial team and business stakeholders to scope new requests, action deliverables, communicate and disseminate information (e.g., report generation and analysis, coordination of new account set-up/changes/customer master information, coordination of customer credit review, assist in resolving customer related order to cash issues)
Communicate with key stakeholders, share information as needed, and provide timely progress reports on outstanding requests
Promote adoption of best practices within the Business Management Team that are in alignment with Strategic Account profitability goals
Identify and communicate process improvement areas
Responsible for aiding in own self-development by being available and receptive to all training made available by the company
Maintain documentation of and development of processes
Special or other duties as assigned

Skills

Key technologies and capabilities for this role

Contract ManagementSales SupportCustomer Requirements AnalysisInternal CoordinationBusiness Process AlignmentCommercial Team Support

Questions & Answers

Common questions about this position

What benefits does Airgas offer for this position?

Airgas offers a full benefits package including Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more, starting after 30 days of employment.

Is this role remote or does it require office work?

This is a hybrid role located in Germantown, WI.

What skills or experience are required for this role?

Experience with contracts is highly desired, along with a high level of initiative, curiosity, and potential to go beyond the described role as team responsibilities evolve.

What is the company culture like at Airgas?

Airgas respects, honors, and values diversity, investing in a dynamic and inclusive culture with a strong passion for fostering Diversity, Inclusion, and Respect, while committing to World Class Service.

What makes a strong candidate for this Strategic Accounts Sales Support Specialist role?

Candidates with experience in contracts, high initiative, curiosity, and the ability to exceed the role's scope as responsibilities evolve will stand out.

Airbase

Spend management and AP automation platform

About Airbase

Airbase offers a spend management platform that helps businesses manage their financial operations more effectively. The platform includes services such as guided procurement, accounts payable automation, expense management, and corporate card management. These features allow companies to control their spending, streamline procurement processes, and automate accounts payable tasks. Airbase's software is designed to be user-friendly, providing visibility and control over spending for clients ranging from small businesses to large corporations. Unlike many competitors, Airbase also fosters a community for finance professionals through its Slack group, Off the Ledger, where users can share insights and ask questions. The goal of Airbase is to provide businesses with the tools they need to manage their finances efficiently and ensure compliance globally.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$88MTotal Funding

ACQUISITIONCompany Stage

Enterprise Software, FintechIndustries

201-500Employees

Risks

Competition from Amazon Business could threaten Airbase's market share in spend management.

Paylocity's acquisition may disrupt existing client relationships or service offerings.

Rapid AI integration may face adoption challenges, impacting customer satisfaction.

Differentiation

Airbase offers a comprehensive spend management platform with AP automation and corporate card management.

The platform provides real-time insights into spending, enhancing decision-making for mid-market firms.

Airbase's partnership with Sardine enhances fraud prevention, increasing platform security and client trust.

Upsides

AI-powered Touchless AP reduces manual processing time, boosting efficiency and cost savings.

Paylocity's acquisition could expand Airbase's resources and accelerate growth and innovation.

New spend analytics and vendor management features offer better financial control for clients.

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