Store Manager, Interim (Sur La Table) at CSC Generation

Jacksonville, Florida, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Strategic business acumen and strong operational expertise
Ability to lead, coach, and inspire a high-performing retail team
Expertise in Sur La Table products, maintained through training and independent resources
Capability to monitor, analyze, and optimize key performance metrics (e.g., sales, KPIs like second-class sign-ups, retail product sales, average transaction value, conversion rates, guest feedback)
Knowledge of merchandising, marketing, and customer engagement strategies
Compliance with company policies, SOPs, wage and hour laws, and maintenance of employee records (time, attendance, certifications)
Physical ability to oversee store operations, safety, cleanliness, inventory, and merchandising (physical requirements implied)

Responsibilities

Recruit, develop, and retain a high-performing team to meet business needs
Lead, coach, and inspire associates to exceed performance expectations and uphold positive team culture
Conduct regular performance evaluations, provide feedback, and create development plans
Represent Sur La Table’s brand and culture by creating memorable, educational customer experiences
Ensure exceptional customer experience through a Guest Obsessed culture and resolve customer concerns timely
Develop and implement strategies for merchandising, marketing, and engagement to exceed sales and financial goals
Monitor and analyze daily key performance metrics to optimize store performance
Meet or exceed culinary and retail goals via classes and customer experiences
Oversee daily store operations, ensuring compliance with policies and procedures
Maintain accurate inventory, minimize shrink, and ensure proper merchandising
Ensure store safety, cleanliness, and address maintenance needs
Maintain accuracy of employee records (time, attendance, certifications, personal info)
Adhere to wage and hour laws and accurately record time worked
Model and ensure all policies and SOPs are communicated, maintained, and followed

Skills

Retail Management

Team Leadership

Staff Recruitment

Performance Management

Customer Experience

Brand Representation

Coaching

Product Knowledge

Operational Expertise

Sales Performance

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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