Store Manager at Sandbox VR

Fort Worth, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, Virtual Reality, Location-Based EntertainmentIndustries

Requirements

Well-versed in every part of store operations, able to jump into specific areas as needed
Ability to challenge team to seek insights and optimize operational impact
Skilled in maximizing profitability through local marketing strategies and increasing store-controllable profit (SCP)
Experience setting achievable sales and KPI goals (including B2Bs, Gift Cards, Food & Bev), celebrating wins, and using positive coaching
Ability to pursue future bookings beyond current ones for sustained growth
Passion for customer service, building/maintaining guest-centric culture, and leading by example
Capable of guest de-escalation and supporting staff
Knowledge of managing guest timetables for on-time delivery
Proficient in handling recurring reports, surveys, audits, and checklists
Skilled in maintaining cleanliness of common areas, experience rooms, and inventoried equipment
Knowledge of state laws/company procedures for schedules and breaks
Ability to manage day-of labor spend based on pre-bookings and walk-ins
Strong communication with District Leader and cross-department collaboration
Expertise in store schematics to meet company standards
Skilled in hardware/software checks and communicating issues to staff/Helpdesk
Intricate knowledge of store tech for rehabilitating low-damage hardware to reduce expenses
Ability to lead staff through software updates and experience launches
Experience leading interview, hiring, and onboarding for store staff
Skilled in identifying coaching opportunities for Guest Experience Guides and Leads, partnering with ASM

Responsibilities

Provide strategic leadership by jumping into operations as needed and optimizing team impact
Maximize profitability via local marketing and SCP
Set and coach team to sales/KPI goals, celebrating wins
Pursue future bookings for steady business growth
Deliver incredible guest experience by building guest-centric culture and leading by example
Support guest de-escalation and ensure on-time experience delivery
Manage operational/financial tasks: reports, surveys, audits, checklists
Maintain facility cleanliness and equipment
Ensure compliant schedules and breaks
Proactively manage labor spend
Communicate with District Leader and collaborate across departments
Ensure store schematics meet standards
Conduct hardware/software checks and communicate issues
Lead tech rehabilitation to reduce expenses
Guide staff through software updates and launches
Lead interview, hiring, and onboarding of store staff
Identify and deliver coaching for Guest Experience Guides and Leads with ASM

Skills

Key technologies and capabilities for this role

Store ManagementStrategic LeadershipTeam LeadershipSales TargetsKPIsLocal MarketingProfitability OptimizationPositive CoachingB2B SalesGift Card SalesFood & Beverage OperationsOperational Impact

Questions & Answers

Common questions about this position

What is the work arrangement or location for the Store Manager role?

This is a full-time position based in a Sandbox VR store location.

What salary or compensation does the Store Manager position offer?

This information is not specified in the job description.

What key skills are required for the Store Manager role?

The role requires strategic leadership in store operations, passion for customer service to deliver guest experiences, and strong operational and financial management skills including profitability optimization and team coaching.

What is the company culture like at Sandbox VR?

Sandbox VR values humility and has built a collaborative environment where guests and teammates win collectively, focusing on world-class immersive experiences and community relationships.

What makes a strong candidate for the Store Manager position?

Strong candidates are versatile leaders who excel in store operations, customer service, profitability management, team coaching, and maintaining high standards in guest experiences and facility upkeep.

Sandbox VR

Location-based virtual reality entertainment provider

About Sandbox VR

Sandbox VR provides location-based virtual reality entertainment experiences using advanced VR technology. Their offerings include immersive AAA experiences that are developed in-house, allowing users to engage in virtual worlds with high-quality graphics and interactive elements. The company operates over 45 retail and franchise locations worldwide, making it a prominent player in the VR entertainment industry. Unlike many competitors, Sandbox VR collaborates with major brands, such as Netflix, to create unique experiences that attract a diverse audience. The goal of Sandbox VR is to expand its market presence and enhance the entertainment landscape by providing unforgettable virtual reality experiences.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$115.8MTotal Funding

SERIES_BCompany Stage

VR & AR, EntertainmentIndustries

201-500Employees

Benefits

Health Insurance

Remote Work Options

Phone/Internet Stipend

401(k) Company Match

Company Equity

Risks

Intense competition from emerging VR startups could erode Sandbox VR's market share.

Rapid technological advancements may require costly upgrades to maintain competitiveness.

High operational costs of physical locations could be unsustainable if consumer spending drops.

Differentiation

Sandbox VR offers a premium, fully-immersive VR experience with real-time motion capture.

The company collaborates with major brands like Netflix for exclusive VR content.

Sandbox VR has over 45 global locations, establishing a strong market presence.

Upsides

Increased demand for immersive experiences post-pandemic boosts Sandbox VR's market potential.

Advancements in haptic feedback technology enhance realism, increasing customer satisfaction.

Collaborations with popular IPs like Netflix attract fans and expand audience reach.

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