Store Ambassador at Dollar Tree

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Loss Prevention experience is required
Excellent reading comprehension skills are required
High school diploma or equivalent is preferred
Must have a valid Driver’s License and be able to travel locally as needed and scheduled
Must be capable of regularly lifting up to 40 lbs. (occasionally 55 lbs.) from floor level to above shoulder height
Ability to handle frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting (with or without reasonable accommodation)
Excellent customer service and relationship management skills are required
Strong organizational and communication skills are required
Strong problem-solving and decision-making skills are required
Previous customer service experience in retail, hotel, restaurant, grocery or drug store environment is preferred

Responsibilities

Greet and help customers in a warm, approachable manner, maintaining a strong company image within the community
Assist the Store Manager in maintaining standards of safety and control, including tagging merchandise, assisting with the check in of DSD vendors, and reporting observations
Report any suspicious activity to the Store Manager, document observations of transactions and store activity and any incidents that occur
Conduct daily inspections, including audits of shrink reduction initiatives and safety standards
Partner with Store Manager to check in deliveries and monitor security systems
Monitor Fire and ADA safety requirements, and address EAS alarms while following company procedures
Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
Protect and secure all company assets
Complete bag checks, including in-store returns, as directed
Participate in ongoing training and development to increase job knowledge and skills
Communicate feedback to the District Manager, Regional Asset Protection Manager, or Market Investigator

Skills

Key technologies and capabilities for this role

Loss PreventionAsset ProtectionCustomer ServiceRetailSafety AuditsSecurity SystemsShrink ReductionEAS AlarmsBag Checks

Questions & Answers

Common questions about this position

What benefits are offered for the Store Ambassador position?

Dollar Tree offers medical, pharmacy, dental, and vision insurance, along with an Employee Assistance Program, retirement plans, educational assistance, and more.

Is this a remote position or does it require working in-store?

This is a full-time in-store position requiring physical presence, including frequent walking, standing, lifting up to 40 lbs., and local travel as needed.

What skills and experience are required for the Store Ambassador role?

Loss Prevention experience is required, along with excellent customer service and relationship management skills, strong organizational and communication skills, and strong problem-solving and decision-making skills. Excellent reading comprehension skills are also required.

What is the salary for the Store Ambassador position?

This information is not specified in the job description.

What makes a strong candidate for the Store Ambassador role?

Candidates with required Loss Prevention experience, excellent customer service skills, and the physical ability to lift up to 40 lbs. while standing and walking frequently will stand out. Previous retail customer service experience and a valid driver's license for local travel are preferred.

Dollar Tree

Value retailer offering low-cost everyday items

About Dollar Tree

Dollar Tree operates over 8,000 stores and 25 distribution centers, providing a variety of products such as party supplies, home décor, health and beauty items, seasonal goods, and food at low prices. The company sources its merchandise globally, allowing it to offer high-value items that appeal to customers looking for affordable everyday and holiday essentials. Unlike many retailers, Dollar Tree maintains a strict pricing model where most items are priced at one dollar, which helps attract a diverse customer base. The company's goal is to adapt to market changes while ensuring customer satisfaction through a dedicated workforce and creative strategies.

Chesapeake, VirginiaHeadquarters

1986Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Dollarama could impact Dollar Tree's market share.

The multi-price strategy might alienate traditional Dollar Tree customers.

Economic pressures could reduce demand for non-essential product lines.

Differentiation

Dollar Tree offers a wide range of products at extreme value prices.

The company sources merchandise globally to provide high-value items at low costs.

Dollar Tree operates over 8,000 stores across the U.S. and Canada.

Upsides

Expansion of private label brands can increase profit margins and customer loyalty.

Enhancing e-commerce capabilities can capture a larger share of the online retail market.

Partnerships with local suppliers can reduce supply chain disruptions.

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