Store Ambassador at Dollar Tree

Harrisburg, Pennsylvania, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Loss Prevention experience is required
Excellent reading comprehension skills are required
Excellent customer service and relationship management skills are required
Strong organizational and communication skills are required
Strong problem-solving and decision-making skills are required
High school diploma or equivalent is preferred
Previous customer service experience in retail, hotel, restaurant, grocery or drug store environment is preferred
Must have a valid Driver’s License and be able to travel locally as needed and scheduled
Must be capable of regularly lifting up to 40 lbs. (occasionally 55 lbs.) from floor level to above shoulder height
Ability to handle frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting (with or without reasonable accommodation)

Responsibilities

Greet and help customers in a warm, approachable manner, maintaining a strong company image within the community
Assist the Store Manager in maintaining standards of safety and control, including tagging merchandise, assisting with the check in of DSD vendors, and reporting observations
Report any suspicious activity to the Store Manager, document observations of transactions and store activity and any incidents that occur
Conduct daily inspections, including audits of shrink reduction initiatives and safety standards
Partner with Store Manager to check in deliveries and monitor security systems
Monitor Fire and ADA safety requirements, and address EAS alarms while following company procedures
Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
Protect and secure all company assets
Complete bag checks, including in-store returns, as directed
Participate in ongoing training and development to increase job knowledge and skills
Communicate feedback to the District Manager, Regional Asset Protection Manager, or Market Investigator

Skills

Key technologies and capabilities for this role

Loss PreventionCustomer ServiceAsset ProtectionShrink ReductionSafety StandardsSecurity SystemsRetail OperationsAuditsIncident Reporting

Questions & Answers

Common questions about this position

What benefits are offered for the Store Ambassador position?

Dollar Tree offers medical, pharmacy, dental, and vision insurance, along with an Employee Assistance Program, retirement plans, educational assistance, and much more to support health, wealth, and mental well-being.

Is this a remote position or does it require working in a store?

This is not a remote position; it requires on-site work in the store, including frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, repetitive lifting, and local travel as needed.

What skills and experience are required for the Store Ambassador role?

Loss Prevention experience is required, along with excellent reading comprehension, customer service and relationship management skills, strong organizational and communication skills, and strong problem-solving and decision-making skills. Previous customer service experience in retail or similar environments is preferred, and a high school diploma or equivalent is preferred.

What is the company culture like for Store Ambassadors at Dollar Tree?

The role emphasizes creating a positive, safe, and respectful environment with warm, approachable customer interactions, professional and friendly relationships with associates and leaders, and a strong company image in the community.

What makes a strong candidate for the Store Ambassador position?

Candidates with required Loss Prevention experience, excellent customer service skills, strong organizational, communication, problem-solving, and decision-making abilities, plus physical capability for store tasks and a valid driver's license, will stand out.

Dollar Tree

Value retailer offering low-cost everyday items

About Dollar Tree

Dollar Tree operates over 8,000 stores and 25 distribution centers, providing a variety of products such as party supplies, home décor, health and beauty items, seasonal goods, and food at low prices. The company sources its merchandise globally, allowing it to offer high-value items that appeal to customers looking for affordable everyday and holiday essentials. Unlike many retailers, Dollar Tree maintains a strict pricing model where most items are priced at one dollar, which helps attract a diverse customer base. The company's goal is to adapt to market changes while ensuring customer satisfaction through a dedicated workforce and creative strategies.

Chesapeake, VirginiaHeadquarters

1986Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Dollarama could impact Dollar Tree's market share.

The multi-price strategy might alienate traditional Dollar Tree customers.

Economic pressures could reduce demand for non-essential product lines.

Differentiation

Dollar Tree offers a wide range of products at extreme value prices.

The company sources merchandise globally to provide high-value items at low costs.

Dollar Tree operates over 8,000 stores across the U.S. and Canada.

Upsides

Expansion of private label brands can increase profit margins and customer loyalty.

Enhancing e-commerce capabilities can capture a larger share of the online retail market.

Partnerships with local suppliers can reduce supply chain disruptions.

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