Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
InternshipExperience Level
InternshipJob Type
UnknownVisa
Media, PublishingIndustries
Requirements
- Volgt een relevante MBO- of HBO-opleiding, bij voorkeur in leerjaar 2 of 3
- Minimaal 3 dagen per week beschikbaar (aantal weken stage in overleg)
- Communicatief sterk in de Nederlandse taal, zowel mondeling als schriftelijk
- Positieve en proactieve houding
- Werkt nauwkeurig en ordelijk
- Sterke service- en klantgerichte instelling
- Hoog verantwoordelijkheidsgevoel
- Ervaring met administratieve processen (zoals verwerken van klantgegevens) is een pré
Responsibilities
- Beantwoorden van klantvragen, telefonisch en via e-mail, met betrekking tot zakelijke abonnementen
- Afhandelen van eenvoudige verzoeken, zoals wijzigingen in abonnementen en factuurvragen
- Invoeren van nieuwe abonnementen en verlengingen in het systeem
- Controleren en bijwerken van klantinformatie in de database
- Behandelen van opzeggingen en ondersteunen bij het opstellen van offertes
- Telefonisch contact opnemen met klanten, bijvoorbeeld voor de opvolging van offertes
Skills
Customer Service
Dutch Language
Administrative Tasks
CRM
Telephone Communication
Email Handling
Dmg Media
Delivers information, analysis, and entertainment
About Dmg Media
DMGT operates a variety of businesses that provide information, analysis, and entertainment to both individuals and companies. It focuses on three main areas: consumer media, property information, and events & exhibitions. The company generates revenue through subscriptions, advertising, and fees from events, aiming to deliver high-quality content and services. DMGT stands out from its competitors by maintaining strong market positions in its sectors and following a long-term investment strategy that promotes stability and growth. The goal of DMGT is to continue serving a diverse clientele, from consumers looking for news and entertainment to businesses needing detailed property insights and industry events.
London, United KingdomHeadquarters
2008Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Real Estate, EntertainmentIndustries
1,001-5,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Risks
AI-driven platforms like Prorata may disrupt traditional media revenue models.
Focus on video content may not align with current audience preferences.
Resource allocation to podcasts could be risky if market growth doesn't meet expectations.
Differentiation
DMG Media's investment in AI start-up Prorata shows innovation in content monetization.
The launch of Mail Plus aligns with industry trends towards subscription-based revenue models.
Partnership with Diversity Standards Collective enhances brand reputation through commitment to inclusion.
Upsides
Appointment of Tony Manfred as global head of video boosts engagement and audience growth.
Investment in AI start-up Prorata could increase revenue through innovative content monetization.
Mail Plus launch represents a strategic shift towards profitable subscription-based models.
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