Staff Software Engineer, Voice AI at Nooks

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, SalesIndustries

Requirements

6–10+ years backend/infra engineering with real-time A/V or telephony systems
Hands-on experience with WebRTC, SIP, Twilio, or similar stacks
Strong foundation in distributed systems and low-latency infra
Experience debugging and optimizing QoS (latency, jitter, packet loss)

Responsibilities

Own backend infrastructure for real-time audio/video calling (Twilio, Salesfloor, A/V quality, recordings, transcriptions) to deliver a dialer that scales reliably to 10× volume
Architect and improve real-time voice infra (WebRTC/SIP/Twilio)
Ensure call quality and latency meet SLA targets globally
Build services for advanced features (call transfers, monitoring, recordings)
Develop observability and debugging tools for call flows
Partner with Product/Support to enable new A/V features and fast issue resolution

Skills

Key technologies and capabilities for this role

WebRTCSIPTwiliobackend infrastructurereal-time audio/videodistributed systemslow-latency infrastructureQoS optimizationlatencyjitterpacket lossobservability

Questions & Answers

Common questions about this position

What is the base salary range for this Staff Software Engineer position?

The base salary range for this full-time position is $250K - $325K annually.

What benefits does Nooks offer?

Compensation includes base salary, equity in the form of options, comprehensive health, dental, vision, life and disability insurance coverage, hybrid work, and unlimited paid time off.

Is this role remote or hybrid, and where is it located?

This is a hybrid position. The specific location is referenced in the job posting’s subtitle.

What skills and experience are required for this role?

Candidates need 6–10+ years backend/infra engineering with real-time A/V or telephony systems, hands-on experience with WebRTC, SIP, Twilio or similar, strong foundation in distributed systems and low-latency infra, and experience debugging and optimizing QoS (latency, jitter, packet loss).

What does Nooks look for in a strong candidate?

Nooks seeks experienced engineers with deep expertise in real-time audio/video infrastructure, telephony systems like WebRTC/SIP/Twilio, distributed systems, and QoS optimization to own and scale their voice AI backend.

Nooks

Virtual collaboration platform for sales teams

About Nooks

Nooks.ai offers a virtual collaboration platform tailored for sales development representatives (SDRs) and business development representatives (BDRs). The platform features video conferencing, virtual bullpens, and live call listening, enabling real-time interaction and coaching among team members. Nooks.ai stands out by recreating the energetic environment of a physical sales office, which helps increase connects and meetings. The company's goal is to enhance sales performance and team dynamics through improved outbound calling efficiency.

Gum Spring, West VirginiaHeadquarters

2020Year Founded

$68.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Company Equity

Remote Work Options

Risks

Competition from Zoom and Microsoft Teams expanding into sales enablement.

Economic downturns may affect subscription renewals and client acquisitions.

Data privacy concerns with AI-driven analytics could deter potential clients.

Differentiation

Nooks.ai replicates the energy of a physical sales office virtually.

The platform offers real-time interaction, coaching, and analytics for sales teams.

Nooks.ai integrates seamlessly with existing sales tools for enhanced analytics.

Upsides

Nooks.ai raised $43M in Series B funding for AI Sales Assistant Platform.

The platform's AI tools promise to make sales reps 10x more productive.

Nooks.ai is named a Rising Star in Forbes' 2023 Cloud 100 list.

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