Staff Quality Engineer

Staff Quality Assurance Engineer

Employment Type: Full time

Position Overview

At CVS Health, we are dedicated to transforming healthcare by building a world of health around every consumer. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and over 300,000 purpose-driven colleagues. We are seeking a Staff Quality Assurance Engineer to join the Aetna IT Delivery team, part of CVS Health’s Data, Digital, Analytics, and Technology (DDAT) organization. This role will lead our QA delivery efforts for our Conversational AI platform, enabling members to get answers to health insurance questions through their preferred channels. Join us in shaping the future of digital healthcare at CVS Health.

Responsibilities

• Seeks opportunities to improve quality assurance processes and methodologies, implementing best practices and driving continuous improvement.
• Conducts risk assessments to identify potential areas of concern in software development operations and prioritizes testing efforts accordingly.
• Establishes quality metrics, collects relevant data, and prepares reports that measure and communicate the effectiveness of the quality assurance process.
• Ensures that software products comply with industry standards, regulations, and security protocols.
• Develops comprehensive test plans, test cases, and test scripts and actively participates in the testing process to ensure thorough testing of software products.
• Identifies, tracks, and manages defects throughout the testing lifecycle, ensuring that issues are appropriately addressed.
• Collaborates with shared services teams on test automation efforts, developing automated test scripts and frameworks to streamline testing processes.
• Provides training and mentorship to quality assurance engineers, promoting skill development and knowledge sharing within the team.
• Identifies opportunities for quality assurance processes to seamlessly integrate into the continuous integration and continuous delivery (CI/CD) pipeline, promoting continuous testing and deployment.

Required Qualifications

• 7+ years in the software industry performing a Lead Quality Assurance Lead role, with hands-on experience creating test plans, test cases, tracking defects, and reporting status to various organizational levels.
• 2+ years of experience testing Natural Language Speech Recognition, Conversational AI, and Cognitive Solutions, or similar consumer solutions.
• 2+ years of experience with automated test tools, including Hammer On Demand (voice) and Selenium or Playwright (chat).

Preferred Qualifications

• Experience testing IBM Watson Assistant Voice & Chat Bots.
• Familiarity with testing language models, text to speech, and speech to text.
• Familiarity with leveraging Postman or SoapUI for API testing.
• Experience working in SAFe / Agile methodology.
• Understanding of Rally for project and test management.
• Knowledge and experience testing software applications within the Healthcare industry.
• Experience interpreting dialog flows in Lucid Chart and/or Visio.

Education

• Bachelor’s degree from an accredited university or equivalent work experience (HS diploma + 4 years relevant experience).

Company Information

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our...