FreshBooks

Staff Product Designer

Bengaluru, Karnataka, India

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Customer Experience, Employee Experience, Enterprise SoftwareIndustries

Requirements

Candidates must possess a Bachelor's degree in Design, Human-Computer Interaction, or a related field, with over 8 years of experience in crafting enterprise and large-scale consumer SaaS products. Experience with Generative AI, Agentic AI, and conversational design is a plus. Strong leadership and collaboration skills are essential for leading teams to successful outcomes. Proficiency in facilitating Design Thinking workshops and conducting user research, along with a good understanding of design and product metrics, is required. Meticulous attention to detail for design reviews and the ability to balance stakeholder perspectives while upholding design principles are also necessary.

Responsibilities

The Staff Product Designer will define the product's design vision and strategy, translating user research and customer insights into simple and intuitive experiences. This role involves hands-on design work, influencing product and engineering leadership to prioritize design problems and integrate solutions into the product roadmap. The designer will communicate effectively with stakeholders at all levels, utilizing strong storytelling skills. Additionally, they will mentor and coach other designers, providing actionable feedback on products and design to build a world-class design team.

Skills

Product Design
Design Strategy
User Research
Customer Experience
Intuitive Design
Stakeholder Alignment
Mentoring

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters
2003Year Founded
$149.6MTotal Funding
DEBTCompany Stage
Consumer Software, FintechIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
401(k) Company Match
Stock Options
Unlimited Paid Time Off
Parental Leave
Home Office Stipend
Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.
Dependency on Stripe's technology could pose risks if Stripe faces issues.
Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.
The company provides mobile-friendly solutions, catering to the rise of remote work.
FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.
The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.
AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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