[Remote] Consultant, Conversational Design at NeuraFlash

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

3+ years of experience in design or business analysis
Customer-facing consulting experience
Experience communicating business and/or technology processes using tools like Lucidchart, Visio, Gliffy, Draw.io, or similar
Adaptability to use different design tools
Ability to collaborate within a cross-functional team
Comfortable presenting design deliverables to business stakeholders
Experience analyzing data to identify user behaviors and make design decisions
Willingness to learn new technologies (e.g., Amazon Lex, Connect)

Responsibilities

Design conversational speech systems leveraging Agentic AI and Natural Language Understanding systems from AWS and Salesforce
Craft the capabilities, user experience, and persona of automated interactions across voice, chat, SMS, and email channels
Lead requirement gathering, ideation workshops, and client design sessions
Contribute to enterprise customer engagement strategies from a design and customer behavior perspective
Incorporate business goals into actionable experience designs
Create client-facing deliverables focused on conversational interaction and experience
Analyze interaction data to identify automation opportunities and make data-driven improvement recommendations
Work with solution architects, engineers, and QA testers to validate design objectives
Support customers in the adoption of Amazon Connect automation solutions
Help drive project success criteria and reporting

Skills

NeuraFlash

AI-powered CRM solutions for businesses

About NeuraFlash

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.

Boston, MassachusettsHeadquarters

2016Year Founded

$2.2MTotal Funding

DEBT_PPCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from other Salesforce consulting firms may erode NeuraFlash's market share.

Rapid technological advancements could outpace NeuraFlash's ability to update its solutions.

Dependence on Salesforce and AWS means changes in their strategies could impact NeuraFlash.

Differentiation

NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experiences and business operations.

The company offers tailored solutions, partnering with major firms like Macy's for implementation.

NeuraFlash integrates AI-powered search and generative AI, ensuring optimal search results.

Upsides

Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.

Salesforce's continuous updates provide opportunities for NeuraFlash's integration services.

The rise of hybrid work models increases relevance of NeuraFlash's Slack integration services.

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