Senior Network Engineer - Cloud Operations (Remote - USA)

About Zscaler

Serving thousands of enterprise customers around the world, including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

Our Engineering team built the world's largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

Position Overview

We're looking for an experienced Senior Network Engineer to join our Cloud Operations team. This is a remote role for the USA. Reporting to the Manager Network Engineering, you will be responsible for deploying, operating, monitoring, and supporting network infrastructures across multiple data centers.

Responsibilities

• Collaborating closely with a team of skilled engineers to deploy, operate, monitor, and support network infrastructures across multiple data centers.
• Acting as the L3 technical escalation point, taking a lead role in managing and resolving high-severity or critical incidents.
• Performing thorough peer reviews ("4-Eye checks") on configuration and change scripts to ensure accuracy, validity, and adherence to standards.
• Offering expert technical guidance and mentorship to the team within the network domain, fostering growth and knowledge sharing.
• Participating in an on-call rotation to ensure continuous operational support and issue resolution.

Requirements (Minimum Qualifications)

• Bachelor's degree in engineering or equivalent experience.
• U.S. citizenship is required for this position due to the nature of the customers assigned to this role.
• Experience working with ticketing and inventory systems in remote Data Center operations.
• 6+ years of experience on high-speed copper and fiber Ethernet switch network.
• Proficiency in Layer-2 spanning-tree protocols and Layer-3 BGP protocols.
• Hands-on experience in BGP routing operation, design, and troubleshooting in both IPv4 and IPv6 for large-scale Enterprise networks or Telecom networks.

Preferred Qualifications

• Experience in IP-packet analysis using Wireshark.
• Knowledge of DNS, HTTPS, GRE, and IPsec protocols with hands-on troubleshooting experience.
• Experience on Linux/Unix, and network equipment and the tasks they perform.
• Familiarity with Unix Shell scripts.
• CCNP, JNCIP related certification classes.

Compensation & Benefits

• Base Pay Range: $119,000 - $170,000 USD
• Note: This range is benchmarked and determined by role and level. The displayed range reflects the minimum and maximum target for new hire salaries across all US locations and could be higher or lower based on factors like job-related skills, experience, and relevant education or training. The listed base salary excludes commission/bonus/equity (if applicable) and benefits.

Company Information

• About Zscaler: Zscaler is the operator of the world's largest security cloud, enabling digital transformation for enterprises. We protect customers from cyberattacks and data loss by securely connecting users, devices, and applications.
• Culture: Named a Best Workplace in Technology, Zscaler fosters an inclusive and supportive culture. We are fast-paced, collaborative, and passionate about building and innovating for the greater good.
• Engineering: Our Engineering team has built the world's largest cloud security platform from the ground up, holding over 100 patents. We are leaders in cloud security with millions of users in 185 countries.

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