Staff Business Systems Analyst , Go-to-Market (GTM) Systems - Remote from Spain at Aircall

Spain

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

6+ years experience as a Business Systems Analyst, or GTM Systems Analyst in SaaS or technology-driven organizations
Development experience with Salesforce (APEX), HubSpot (Workflows with Python/JS)
Deep understanding of business processes across Sales, Marketing, and Customer Success
Experience with business process modeling, data analysis, and translating complex business needs into technical solutions
Strong problem-solving skills with a proactive approach to addressing business challenges
Exceptional communication and stakeholder management skills, with the ability to influence at all levels of the organization
Ability to work in a fast-paced, agile environment and manage multiple projects simultaneously
Preferred Skills
Deep Experience with CRM systems such as Salesforce, HubSpot
Hands-on experience with low-code platforms, system integrations, and API-based workflows
Strong analytical skills

Responsibilities

Act as a strategic partner to business leaders in understanding and optimizing Sales and Marketing processes, Customer Success workflows, and Revenue Operations
Lead end-to-end analysis and optimization of critical business processes, ensuring alignment with organizational objectives and scalability
Collaborate with cross-functional teams to design and implement solutions that enhance operational efficiency and customer experience
Serve as the subject matter expert in system integrations, workflows, and data management
Own and document business requirements, user stories, and functional specifications for system enhancements and process improvements
Identify opportunities for process automation and efficiency using low-code/no-code platforms and integrations
Partner with IT and Engineering teams to ensure seamless integration across various platforms and business units
Champion data governance and compliance, ensuring system data integrity and security best practices
Stay updated with industry trends and emerging technologies to proactively recommend enhancements to the GTM tech stack

Skills

Business Analysis

Process Optimization

Data Quality

System Integration

Business Process Automation

Solution Design

Implementation

Revenue Operations

Sales Operations

Stakeholder Collaboration

Aircall

Cloud-based phone system for businesses

About Aircall

Aircall provides a cloud-based phone system that helps businesses manage their voice communications effectively. The platform includes features such as call monitoring, call routing, and the ability to sync data with other business tools like Customer Relationship Management (CRM) systems and helpdesks. It is designed for small to medium-sized businesses (SMBs) and enterprises that need a scalable solution for handling a high volume of calls. Aircall operates on a subscription-based model, where clients pay a recurring fee based on the number of users and features they need. This model allows for continuous updates and support. Additionally, Aircall has an app marketplace where third-party developers can create integrations, enhancing the platform's functionality and providing extra revenue opportunities. The goal of Aircall is to streamline communication for businesses and improve their operational efficiency.

New York City, New YorkHeadquarters

2014Year Founded

$219.4MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Food Allowance

Snacks & Drinks

Medical Insurance

Competitive Salary

Flexible remote policy

Retirement Savings Plan

Outings & Events

Fitness Fund

Commuter Benefits

Referral Bonus

Risks

Emerging AI-driven platforms may surpass Aircall's current feature set, threatening market share.

Economic downturns could reduce SMB spending on communication tools, impacting revenue.

Privacy regulations in the EU may increase compliance costs for Aircall.

Differentiation

Aircall offers seamless integration with CRM and helpdesk tools for efficient communication.

The platform supports multilingual capabilities, enhancing global reach and customer service.

Aircall's subscription model provides steady revenue and continuous updates for users.

Upsides

Growing demand for AI-driven customer service solutions aligns with Aircall's offerings.

The rise of remote work increases the need for cloud-based communication tools like Aircall.

Projected growth in cloud telephony services presents expansion opportunities for Aircall.

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