Sr. Technical Consultant - ServiceNow Finance & Supply Chain Solutions

Employment Type: Full-time Location Type: Remote Salary: [Salary information not provided]

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

The Sr. Technical Consultant (TC) for ServiceNow Finance & Supply Chain Solutions is a functional and technical expert within the ServiceNow Expert Services Team. This role focuses on customer engagement, consulting, and configuring the growing ServiceNow Finance & Supply Chain (Source-to-Pay) Product Line, which includes Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), and Accounts Payable Operations (APO) Solutions. The primary goal is to accelerate and drive customer business outcomes.

Responsibilities

• Serve as the technical expert in optimizing and leveraging ServiceNow best practices, with a strong focus on configuration versus customization.
• Support engagement efforts, including specific process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders for these specific solutions and domains.
• Advise customers on leveraging the ServiceNow Solution’s standard capabilities to improve their processes.
• Lead customer design workshops focused on ServiceNow Platform and Solution technology.
• Guide customers in completing required documentation, such as business requirement workbooks for technical aspects of the solution.
• Draft technically-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer, while supporting customers in reviewing and approving them.
• Provide guidance and ad-hoc oversight/training for the customer’s future system administrators throughout the engagement.
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources' development.
• Act as a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
• Develop required integration components (SSO, LDAP, etc.) with multiple systems.
• Develop and enhance UI and mobile components using the ServiceNow framework.
• Prepare all customer-facing deliverables focused on the technology and be responsible for the quality of the configured/developed solution.
• Manage multiple and complex projects/initiatives simultaneously.
• Promote continuous improvement practices for delivery/engagement materials.
• Support specific sales activities when required.
• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.
• Travel up to 50% annually, driven by customer needs and internal meetings.

Qualifications

To be successful in this role, you need:

• At least 3+ years of configuration/development experience in complex, global organizations within Finance, Supply Chain, and/or Source-to-Pay operations/technology departments.
• Preferably at least 2+ years of configuring/developing ServiceNow.
• Possession of ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, ServiceNow Certified Application Developer (CAD) certification, and Finance & Supply Chain related Solution Accreditations is preferred.
• Demonstrated ability to influence and consult.

Application Instructions

[Application instructions not provided]