Senior Manager, Solutions Architecture (Enterprise Applications)
WillowTreeSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates must possess a current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations such as CIS-ITSM, CIS-HRSD, or CIS-CSM, along with Micro-Certifications. A minimum of 8 years of experience in configuration and development for complex technologies is required, and strong technical skills are essential.
Responsibilities
As a Sr. Technical Consultant, you will serve as the technical expert for customer engagements, configuring ServiceNow Service Delivery products based on best practices to accelerate customer business outcomes. You will support customer process definition and re-engineering, advise on leveraging ServiceNow’s capabilities, lead design workshops, and guide customers in completing documentation and testing. Additionally, you will develop integration components, prepare customer deliverables, manage multiple projects, and provide training and mentorship to the ServiceNow delivery team and partner ecosystem, potentially requiring up to 50% travel.
Skills
ServiceNow
IT Operations Management
Configuration
Process Re-engineering
Customer Engagement
Best Practices
Stakeholder Management
ServiceNow
Cloud-based platform for digital workflows
About ServiceNow
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.
Key Metrics
Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees