Senior Manager, Solutions Architecture (Enterprise Applications)
WillowTreeSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess a current ServiceNow Certified System Administrator (CSA) certification, along with relevant Solution-Specific Certified Implementation Specialist designations such as CIS-ITSM, CIS-HRSD, or CIS-CSM, and/or Micro-Certifications. A minimum of eight years of experience in configuration and development for complex, highly-capable technologies is required, demonstrating expertise in ServiceNow platform implementation and best practices.
Responsibilities
As a Sr. Technical Consultant, the role involves serving as a technical expert for customer engagements, configuring ServiceNow Service Delivery products based on best practices, supporting customer process definition and re-engineering, advising customers on leveraging ServiceNow capabilities, leading design workshops, and documenting solution requirements. The position also entails developing integration components, preparing customer deliverables, managing multiple projects, promoting continuous improvement, and supporting sales activities, potentially including travel up to 50% of the time.
Skills
ServiceNow
IT Operations Management
Configuration Best Practices
Process Re-engineering
Customer Engagement
Technical Consulting
ServiceNow
Cloud-based platform for digital workflows
About ServiceNow
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.
Key Metrics
Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees