Sr Systems Project Manager at Smartsheet

San José, San José Province, Costa Rica

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

8+ years of focused project management experience, including large cross-functional systems or integration projects
6+ years experience leading IT or enterprise systems-related initiatives
Flexibility to align to multiple timezones
Strong understanding of project management standards and best practices (PMI, PMBOK, SDLC)
Experience managing projects in both waterfall and agile (“wagile”)

Responsibilities

Lead concurrent cross-functional projects of varying complexity through all phases of the project management lifecycle, including discovery, planning, execution, and closure
Facilitate the project discovery process, ensuring projects are aligned with strategic goals and deliver measurable benefits
Leverage Smartsheet’s project framework, which combines waterfall-based discovery with agile execution
Define and manage project scope, schedule, resources, milestones and deliverables
Create structure in ambiguous, evolving, or ad hoc settings
Align stakeholders across business and technical domains with strong leadership
Establish stakeholder alignment and actively manage stakeholder engagement
Create and maintain project documentation including RAID logs, dashboards, delivery plans, and lessons learned
Proactively escalate risks, drive decision-making, and model ownership of outcomes
Collaborate with resource managers to manage project team allocations and forecast project needs
Communicate trade-offs between customer expectations, team capacity, and technical feasibility to business partners and align on prioritization
Build trust and credibility with technical and business partners through transparency, follow-through and clarity
Provide technical and analytical guidance to project teams
Act as a cultural contributor to the IT PMO by sharing best practices, mentoring peers, and supporting the maturity of how projects are delivered
Welcome the opportunity to try something new

Skills

Key technologies and capabilities for this role

Project ManagementIT PMOStakeholder ManagementEnterprise SystemsCross-Functional CollaborationAgile Methodologies

Questions & Answers

Common questions about this position

Is this position remote-friendly?

You may work remotely from anywhere in Costa Rica where Smartsheet is a registered employer, and you will report to the Director in Bellevue.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for the Sr IT Systems Project Manager role?

Key skills include leading cross-functional projects through the full lifecycle, leveraging a hybrid waterfall-agile framework, creating structure in ambiguous environments, aligning stakeholders, and managing project documentation like RAID logs and dashboards.

What is the team culture like at Smartsheet's IT PMO?

The IT PMO is a high-performing team that prioritizes proactive leadership, collaboration, and accountability.

What makes a strong candidate for this Sr Systems Project Manager position?

Strong candidates demonstrate strong judgement, influence across stakeholders, and the ability to lead with structure in evolving and ambiguous environments.

Smartsheet

Cloud-based work management and automation software

About Smartsheet

Smartsheet provides work management and automation solutions through its cloud-based platform, which helps businesses streamline operations, manage projects, and enhance collaboration. Users can create, share, and manage workflows that are customizable to fit their specific needs. The platform integrates with popular applications, making it a versatile tool for various industries, including technology, healthcare, finance, and education. Unlike many competitors, Smartsheet offers a subscription-based model with multiple pricing tiers, catering to both small businesses and large enterprises. The company aims to improve efficiency and productivity for its clients while providing extensive support and learning resources to help users maximize the platform's potential.

Bellevue, WashingtonHeadquarters

2005Year Founded

$121.2MTotal Funding

IPOCompany Stage

Enterprise Software, EducationIndustries

1,001-5,000Employees

Benefits

Health and wellness benefits - From sick days to mental health services, we support you. We provide company-sponsored comprehensive healthcare coverage and well-being benefit programs so you can take care of your whole self.

Time away - We want you to find time for what matters to you. We offer a variety of programs so you can recharge and reconnect, including paid time off for company holidays, vacation, volunteering, military leave, and parental bonding.

An investment in your future - We help you plan for the dreams you’re working toward. We offer every employee competitive pay, retirement contributions, stock awards, and an employee stock purchase program.

Perks and discounts - It's the details that make life easier. From discount programs and an allowance for work-related expenses, to medical concierge (U.S. only) and caregiver services, we help set you up for success both at work and outside of it.

An inclusive environment - We strive to foster a culture of belonging that is rooted in respect for all people. We believe that by celebrating diversity of voices and experiences, and by creating equitable opportunities for our team, customers, and communities, we enable people to do and be their best.

Continuous learning - We know that when you’re growing, so are we. That's why we provide opportunities to develop on the job through internal mobility, virtual learning, and a variety of development programs.

Risks

Competition from Atlassian could impact Smartsheet's market share.

The acquisition by Vista Equity Partners may disrupt current operations.

Challenges in AI integration with AWS could affect feature rollout and adoption.

Differentiation

Smartsheet offers a highly customizable platform for tailored workflow solutions.

The platform integrates seamlessly with popular apps, enhancing its versatility.

Smartsheet's AI capabilities, developed with AWS, position it as a market leader.

Upsides

Increased demand for remote work solutions boosts Smartsheet's growth potential.

The subscription model provides a steady revenue stream for continuous service improvement.

Recognition as a leader in the Gartner Magic Quadrant enhances Smartsheet's market credibility.

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