Sr Support Engineer - Cloud (AWS) at AHEAD

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, TechnologyIndustries

Requirements

8+ years hands-on experience designing, operating, and troubleshooting production workloads on AWS
AWS Professional-level certification (Solutions Architect Pro or DevOps Engineer Pro) + at least one Specialty (e.g., Security, Networking, Data Analytics, ML)
Broad, practical knowledge across compute, storage, database, networking, security, and management tools
Proficiency in Infrastructure as Code (CloudFormation, CDK, or Terraform)
Strong scripting: Python (boto3) and shell scripting; experience with automation frameworks
Proven ability to resolve critical incidents in large-scale environments (include SLA metrics)
Familiar with ITIL-style problem management and blameless post-mortems
Ability to explain complex technical issues to both engineers and C-level executives
Excellent written technical documentation skills

Responsibilities

Lead triage, diagnosis, and resolution of critical (P1/P2) incidents across the AWS ecosystem
Perform root cause analysis (RCA) and deliver customer-facing post-mortem reports with actionable prevention plans
Coordinate with Technical Account Managers (TAMs), Service Teams, and customer stakeholders during live outages
Advanced troubleshooting across AWS domains: Compute (EC2, Lambda, ECS/EKS, Batch, Outposts), Storage (S3, EBS, EFS, FSx, Storage Gateway, Backup), Database (RDS, DynamoDB, DocumentDB, Neptune, ElastiCache), Networking & Content Delivery (VPC, Direct Connect, VPN, Route 53, CloudFront, Global Accelerator, API Gateway), Security/Identity/Compliance (IAM, KMS, Secrets Manager, Security Hub, GuardDuty, Macie, Certificate Manager, WAF, Shield), Management & Governance (AWS Organizations, Control Tower, CloudTrail, Config, Trusted Advisor, Service Quotas, License Manager), Analytics (Athena, Redshift, EMR, Kinesis, MSK, QuickSight, OpenSearch), AI/ML & Serverless (SageMaker, Bedrock, Rekognition, Comprehend, AppFlow, Step Functions, EventBridge), Developer Tools (CodeCommit, CodeBuild, CodePipeline, CodeDeploy, Cloud9, X-Ray)
Mentor junior engineers and maintain internal knowledge base
Contribute to internal tooling (custom dashboards, alerting, automation)

Skills

Key technologies and capabilities for this role

AWSEC2LambdaECSEKSS3EBSEFSRDSAuroraDynamoDBVPCIAMKMSCloudFrontRoute 53CloudTrailRedshiftKinesis

Questions & Answers

Common questions about this position

What certifications are required for this Sr Support Engineer role?

AWS Professional-level certification (Solutions Architect Pro or DevOps Engineer Pro) is required, plus at least one Specialty certification such as Security, Networking, Data Analytics, or ML.

What years of experience are needed for this position?

Candidates need 8+ years of hands-on experience designing, operating, and troubleshooting production workloads on AWS.

What technical skills are required beyond AWS services?

Proficiency in Infrastructure as Code (CloudFormation, CDK, or Terraform), strong scripting with Python (boto3) and shell scripting, and experience with automation frameworks are required.

What is the employment type for this role?

This is a full-time position.

What salary or compensation is offered for this position?

This information is not specified in the job description.

AHEAD

Digital transformation and cloud consulting services

About AHEAD

AHEAD specializes in digital transformation services, focusing on helping medium to large enterprises modernize their IT infrastructure. The company offers a range of services including cloud migration, automation, and infrastructure optimization, primarily using Microsoft Azure. AHEAD's products work by providing tailored consulting and managed services that guide clients through the complexities of digital transformation. What sets AHEAD apart from its competitors is its deep expertise in cloud solutions and a strong client-centric approach, which has been validated by achieving Gold Cloud Platform Competency with Azure. The company's goal is to empower organizations to take control of their digital transformation journeys and achieve sustainable success.

Chicago, IllinoisHeadquarters

2007Year Founded

BUYOUTCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Risks

Emerging cloud service providers offer similar services at lower costs.

Rapid technological advancements may outpace AHEAD's solution updates.

Economic downturns could reduce spending on digital transformation projects.

Differentiation

AHEAD specializes in digital transformation with a focus on cloud solutions.

The company achieved Gold Cloud Platform Competency with Microsoft Azure.

AHEAD offers tailored solutions for cloud migration and infrastructure optimization.

Upsides

Increased demand for hybrid cloud solutions aligns with AHEAD's expertise.

Growing interest in AI-driven IT operations presents new opportunities for AHEAD.

The rise of edge computing offers AHEAD opportunities in edge-to-cloud solutions.

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