(US) - UX Researcher (12 Month Contract)
PointClickCare- Full Time
- Entry Level & New Grad
Candidates should possess a Bachelor's degree or higher in Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, Human Factors, Anthropology, or Human-Computer Interaction, or an equivalent combination of education and experience. They must have at least 10 years of experience applying and conducting customer-centered research, and advanced statistical knowledge including Max diff, regression, small N analysis, and ANOVA. Furthermore, candidates should have experience developing, deploying, and analyzing large N surveys, and a portfolio of work representing research that influenced great insights or experiences.
This role requires representing and identifying highly complex customer problems across the product, leading the design lifecycle from discovery through design validation and customer adoption. The Sr. Staff Quantitative UX Researcher will apply and adapt appropriate research techniques and methods, engage with customers to understand their needs, partner with Product Managers and Designers to provide strategic recommendations, validate feature and design direction through usability testing, provide direction and leadership for collaborative efforts, communicate findings through artifacts, and mentor team members while championing the discipline across the organization.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.