ServiceNow

Sr. Staff Quantitative UX Researcher

Santa Clara, California, United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should possess a Bachelor's degree or higher in Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, Human Factors, Anthropology, or Human-Computer Interaction, or an equivalent combination of education and experience. They must have at least 10 years of experience applying and conducting customer-centered research, and advanced statistical knowledge including Max diff, regression, small N analysis, and ANOVA. Furthermore, candidates should have experience developing, deploying, and analyzing large N surveys, and a portfolio of work representing research that influenced great insights or experiences.

Responsibilities

This role requires representing and identifying highly complex customer problems across the product, leading the design lifecycle from discovery through design validation and customer adoption. The Sr. Staff Quantitative UX Researcher will apply and adapt appropriate research techniques and methods, engage with customers to understand their needs, partner with Product Managers and Designers to provide strategic recommendations, validate feature and design direction through usability testing, provide direction and leadership for collaborative efforts, communicate findings through artifacts, and mentor team members while championing the discipline across the organization.

Skills

Customer Problem Identification
Research Techniques
User Segmentation
Persona Frameworks
Jobs to be Done
User Journeys
Task Analyses
Design Lifecycle
Usability Testing
AI Integration
Workflow Automation
Decision-Making Support

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Key Metrics

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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