Job Description

Employment Type: Full-time Location Type: Remote Salary: $168,900 - $295,600 (base pay, plus equity, variable/incentive compensation, and benefits)

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/

Position Overview

This role is part of our Product Design team, which uses its superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and backgrounds, including design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Responsibilities

• Lead large, cross-product initiatives and deliver world-class product experiences that will influence the product strategy and transform how people work around the world.
• Drive exceptional and innovative end-to-end user experience, design languages, and frameworks across one or more domains or key strategic initiatives.
• Provide strategic direction, vision, and leadership for large collaborative efforts with multidisciplinary teams.
• Share knowledge and expertise with others across the company and externally to elevate colleagues, teams, and the community of practice.

Qualifications

Basic Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience participating in the complete product development lifecycle of web and/or software applications.
• Experience in user experience design or industry experience (corporate, software, web, or agency).

Preferred Qualifications:

• 10+ years of relevant design experience.
• An inspiring portfolio demonstrating exceptional and innovative product design solutions for end-to-end user journeys that satisfy user needs and business objectives.
• Experience in producing high-fidelity specifications for deliverables such as product design experiences, design languages, and frameworks across one or more domains or key strategic initiatives.
• Ability to advocate for design value and purpose across the company and externally to elevate colleagues, teams, and the community of practice.
• Influence skills and drive to continuously improve product design processes across business units and design teams.

Compensation and Benefits

For positions in this location, we offer a base pay of $168,900 - $295,600, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs.

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