Sr Staff Outbound Product Manager - Core Business Suite

Waltham, Massachusetts, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

Candidates must have 10+ years of experience in outbound product management, GTM strategy, or product marketing principal roles. A deep understanding of Enterprise Service Management is also required.

Responsibilities

The Senior Staff Outbound Product Manager will define and deliver executive-level messaging, packaging, and suite narratives for the Core Business Suite. They will partner with enterprise sales to co-pitch the suite to CIOs and executive buyers, build GTM content such as enablement playbooks and product positioning, and develop executive-ready narratives. The role involves rallying cross-functional stakeholders to ensure unified execution, bringing back voice-of-customer insights to influence product strategy, monitoring adoption metrics, and enabling field teams with playbooks and sales tools. Additionally, the individual will represent ServiceNow externally at executive briefings and events, act as a thought partner in ESM, and mentor peers.

Skills

Product Strategy

Go-to-Market (GTM) Strategy

Product Positioning

Product Packaging

Product Differentiation

Sales Enablement

Executive Messaging

Customer Engagement

AI-powered Solutions

Cloud Platforms

Enterprise Software

Business Process Transformation

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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