Sr Solutions Engineer at The Walt Disney Company

Santa Monica, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Entertainment, AdvertisingIndustries

Requirements

Strong communicator who understands core principles of advertising technology, preferably with focus in video
Experience solving complex and technical problems
Innately investigative thinker
Works with a sense of urgency
Experience with critical service operations
Well versed in ad technology and distributed systems
Comfortable with details of operational mechanics
Accountable for monitoring, health, and growth of production services like the Automated Marketplace

Responsibilities

Own day-to-day technical operations for the Ad Platforms Technical Operations team Automated Marketplace and Core Ad Serving integrations
Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches
Triage, respond to, and de-escalate inbound escalations (tickets) in a timely manner while maintaining high standards of professionalism and client satisfaction
Investigate complex issues, diagnose product bugs, and resolve requests
Develop strong partnerships with sales, support, engineering, product management, and analytics leaders to drive focus on strategic and tactical channel objectives
Maintain detailed support documentation for both internal and external use to strategically identify and understand trends
Contribute to the development of best practices, team processes, and peer training
Be a leader by example within the team
Translate technology solutions into business impact while working efficiently with developers, sales, product, and operations teams

Skills

Key technologies and capabilities for this role

Ad PlatformsTechnical OperationsSolutions EngineeringAd TechnologyPlatform Technology

Questions & Answers

Common questions about this position

What are the main responsibilities of this Sr Solutions Engineer role?

You will own day-to-day technical operations for the Automated Marketplace at DEET, including monitoring, health, and growth, while solving complex technical problems in ad technology and distributed systems.

What skills and qualities are required for this position?

The role requires experience in ad technology and distributed systems, investigative thinking, sense of urgency, critical service operations, and the ability to translate technology into business impact while working with developers, sales, product, and operations teams.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the compensation or salary for this role?

This information is not specified in the job description.

What makes someone a strong candidate for this Sr Solutions Engineer position?

A strong candidate is ambitious, enjoys high-volume production environments, excels at solving complex technical problems with urgency, and has expertise in ad technology, distributed systems, and cross-functional collaboration to drive business impact.