Site Reliability Engineer

Position Overview

CDK Global is seeking a collaborative and innovative Site Reliability Engineer (SRE) to join their technology team. This role offers the opportunity to manage solutions and cloud infrastructures for the Unified Integration Platform within the automotive retail industry. If you are passionate about combining software and systems engineering expertise to build and run large-scale, fault-tolerant, and highly available enterprise-grade solutions, this role is for you. CDK Global provides exceptional opportunities to evolve the industry by driving change through modern technologies, offering growth potential, flexibility, and material impact on next-generation solutions.

About Us

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. Our cloud-based, software as a service (SaaS) platform enables dealerships to manage their end-to-end business operations, including acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, our integrated platform of modern solutions empowers dealers to sell and service more vehicles by creating simple and convenient customer experiences, thereby improving their financial and operational performance.

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities:

• Stay Curious
• Own It
• Be Open
• Create Possibilities

The CDK Global technology team is looking for collaborative innovators passionate about making their mark on emerging enterprise software products. We are crafting and honing cloud technology for the automotive retail industry that will change the landscape for automotive dealers, OEMs, independent software vendors (ISVs), and their customers.

Responsibilities

• Engage in and improve the whole lifecycle of solutions, from inception and design, through to build/test, deployment, operation, and refinement.
• Lead the planning, execution, and continuous improvement of High Availability (HA) and Disaster Recovery (DR) testing. Own the validation of Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) across critical systems.
• Ensure our solutions are reliable, fault-tolerant, secure, efficiently scalable, available, reachable, and cost-effective.
• Establish meaningful Service Level Agreements (SLAs) and Service Level Objectives (SLOs), and/or proactively track compliance, report on trending, champion with the concerned product teams, and help ensure compliance.
• Measure, monitor, and proactively alert on resource consumption, error rates, traffic anomalies, availability, performance, reachability, and overall system health using New Relic, Grafana, and other tools.
• Quickly respond to and prevent disruptions to users. If a disruption does occur, quickly respond to and resolve incidents efficiently.
• Expertly troubleshoot issues with distributed systems, interactions between cloud technology layers and components, and common dependencies at scale.
• Practice sustainable incident response, blameless postmortems, and prompt implementation of recommended changes to prevent recurrence.
• Contribute to the development and implementation of routine maintenance automation and alerting.
• Develop and maintain automation scripts and tools using infrastructure-as-code (IaC) principles (e.g., Terraform, CloudFormation) to streamline deployments and operations.

Requirements

• [Specific technical skills and experience would be listed here, but are not provided in the original text.]

Application Instructions

• [Instructions on how to apply would be listed here, but are not provided in the original text.]

Company Information

• Company: CDK Global
• Industry: Automotive Retail Technology
• Focus: Cloud-based software, SaaS, dealership operations, OEM solutions.