Site Reliability Engineer
Keeper SecuritySalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise Software, Cybersecurity, Data & AnalyticsIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-Time
- Salary: Not provided
Kustomer is the industry-leading conversational CRM platform. Built with intelligent tools such as AI and Automation, no-code configuration, and a connected data platform, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel. Kustomer is the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline, and Sweetgreen. Kustomer was founded in 2015 and has raised over $200M in funding. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate. In 2023, Kustomer spun out from Meta as a standalone company backed by Battery, Redpoint, and Boldstart Ventures.
About the Role
As a Site Reliability Engineer at Kustomer, you will be building systems and abstractions that will be used by teams across the company. You will join a team of experienced engineers and have ample opportunities to continue learning and growing. This role sits on our Foundation team, with responsibilities including maintaining cloud infrastructure security, capacity planning, staying ahead of software lifecycles, optimizing CI/CD processes, developer productivity, and managing on-call best practices.
What You’ll Do
- Analyze, design, develop, maintain, and improve infrastructure to expand its automation capabilities.
- Automate the deployment of testing, staging, and production environments.
- Improve the efficiency of development testing.
- Measure, report, and drive improvements on scalability, performance, and availability.
- Support the cloud developer environments.
Requirements
- Not provided
Responsibilities
- Building and maintaining infrastructure automation.
- Improving system scalability, performance, and availability.
- Supporting developer environments.
- Contributing to CI/CD process optimization.
- Maintaining cloud infrastructure security and capacity planning.
Company Information
- Founded: 2015
- Funding: Over $200M
- Acquired by: Meta (2022)
- Current Status: Standalone company backed by Battery, Redpoint, and Boldstart Ventures
- Location: Strong NYC presence and remote-friendly (US and UK)
- Events: KKO and Kamp Kustomer (annual)
Skills
Infrastructure Automation
Cloud Infrastructure
CI/CD
Capacity Planning
Scalability
Performance
Availability
DevOps
System Design
Deployment
Automation
Monitoring
Kustomer
Customer service platform for businesses
About Kustomer
Kustomer provides a customer service platform that helps businesses improve their customer interactions across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized service by giving agents complete visibility into customer information, enabling seamless conversations. Kustomer incorporates intelligent automation and offers no-code customization, allowing businesses to quickly adapt to changes and maintain high service levels. Unlike many competitors, Kustomer focuses on serving growing brands that want to build strong customer relationships to enhance business outcomes. The company's goal is to improve customer satisfaction and operational efficiency through its subscription-based SaaS offerings.
New York City, New YorkHeadquarters
2015Year Founded
$227.1MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
201-500Employees