Sr Services Executive-State and Local

Addison, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT ServicesIndustries

Requirements

Candidates must have 7+ years of experience selling professional services or solutions in the software industry, specifically within the Federal space. Consultative sales experience is required, along with the ability to build strong relationships internally and externally. Excellent communication and analytical skills are necessary, as is a thorough understanding of cloud application technology and trends.

Responsibilities

The Services Executive will manage opportunities for Expert and Success Services within strategic accounts, coordinating with license sales teams and partners. They will be responsible for ensuring high customer satisfaction, accurate proposal scoping for successful project delivery, and driving the full utilization of licensed ServiceNow products. This role involves leading engagement negotiations, collaborating with sales teams to position services appropriately, identifying new business opportunities, and driving client references. The Services Executive is expected to exceed services sales quotas and ensure successful transitions to the Delivery organization, while also developing business development plans for underperforming accounts. They will also be responsible for ensuring that service proposals are contracted for successful delivery, maximize client satisfaction, and enable timely and consistent revenue recognition with minimal risk.

Skills

Sales

Account Management

Negotiation

Customer Satisfaction

Project Delivery

Cloud Platform

AI Technology

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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