Sr Sales Support Coordinator at Thermo Fisher Scientific

Grand Island, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Life Sciences, Scientific InstrumentsIndustries

Requirements

High school diploma or equivalent required; Bachelor’s degree in business administration or a scientific field preferred
1+ years of related customer service experience; prior order entry experience strongly preferred
Proficiency with Salesforce, ERP systems (E1, SAP), and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Strong attention to detail and ability to follow instructions
Excellent verbal and written communication skills
Ability to multitask effectively under deadlines and adapt to changing business needs
Demonstrated initiative, self-motivation, and a positive, team-oriented attitude
Ability to maintain confidentiality and exercise sound judgment
Must be legally authorized to work in the United States without sponsorship
Utilize knowledge of inventory management, shipping processes, consignment procedures, and accounting terminology
Ability to prioritize and manage multiple tasks in a fast-paced environment with shifting priorities
Maintain professionalism, confidentiality, tact, and diplomacy in all interactions
Support extended or flexible working hours, including mandatory overtime during end-of-quarter periods

Responsibilities

Process sales orders accurately and promptly while supporting divisional sales representatives and managers
Respond to inquiries related to product availability, order status, and customer concerns
Assist with tracking customer complaints and coordinating follow-up actions with the appropriate teams to ensure timely resolution
Support communication with cross-functional departments—including logistics, finance, customer service, and operations—to ensure seamless order fulfillment
Assist the Sales Team with pricing related inquiries
Maintain and create pricing agreements and quotes
Enter and update information in company systems (ex. SAP, Salesforce, or other databases)
Ensure accuracy, data integrity, and proper information flow across multiple shared email boxes
Provide strong phone-based support to address both sales and customer inquiries
Serve as a team member or individual contributor as needed, supporting department objectives and participating in projects

Skills

Key technologies and capabilities for this role

SAPSalesforcedata entryorder processingcustomer servicepricing agreementsquotessales support

Questions & Answers

Common questions about this position

What is the work location for this position?

The position is located in Grand Island, NY or Rockford, IL, with no relocation assistance provided.

What experience and education are required?

A high school diploma or equivalent is required, with a Bachelor’s degree in business administration or a scientific field preferred. 1+ years of related customer service experience is needed, and prior order entry experience is strongly preferred.

What systems must I be proficient in for this role?

Proficiency with Salesforce and ERP systems such as E1 or SAP is required.

What is the company mission and work environment like?

Thermo Fisher Scientific focuses on meaningful work that enables customers to make the world healthier, cleaner, and safer, providing resources for career goals while tackling global challenges. The role involves working in an office environment under direct supervision in a fast-paced setting with collaboration across teams.

What makes a strong candidate for this Sales Support Coordinator role?

Strong candidates have prior order entry experience, proficiency in Salesforce and ERP systems like SAP, and knowledge of inventory management, shipping, and accounting terminology, along with the ability to manage multiple tasks in a fast-paced environment.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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