Sr Sales Operations Coordinator at Thermo Fisher Scientific

Auckland, Auckland, New Zealand

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Biotechnology, Scientific ResearchIndustries

Requirements

Science degree and/or related experience
Previous sales or customer service experience
Meticulous attention to detail
Passion for providing outstanding customer service and achieving results through others
Excellent social, written and verbal skills
The capability to think creatively
Able to handle fast-paced environment and work to tight deadlines
Strong interpersonal and time management capabilities
Able to prioritise work
Excellent interpersonal and communications skills with ability to establish relationships with internal & external customers and staff to achieve results
Ability to handle pressure and achieve desired outcomes
Strong proficiency in Microsoft Office suite, adept at acquiring new skills and adapting to different software tools as vital for the role
Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment

Responsibilities

Offer initial assistance to the field sales team by addressing their customer inquiries regarding quotations, product details, standard pricing, and stock availability queries
Coordinate the despatch of equipment orders, communicating with collaborators, such as Customers, Couriers, Warehouse, and Third Party Service Providers to ensure smooth delivery of sensitive instrument orders
Liaise with the commercial teams to ensure transparency on your activities with the customer and communicate any action or follow up required
Utilise Salesforce.com for recording of sales support activity
Facilitate the ‘goods on approval’ process and maintain accurate records to ensure process compliance
Coordinate the return of goods process (return authorisation)
Utilise supplier catalogues, on-line databases, and other appropriate resources to cross reference products to meet customer quoting requirements
Participate in product/vendor/systems meetings to stay up to date on new product lines and current systems
Investigate and respond to any customer enquiries resulting from incorrect or delayed shipments

Skills

Key technologies and capabilities for this role

SalesforceCRMOrder CoordinationQuotation ManagementInventory CheckCustomer Inquiry HandlingProcess OptimizationWarehouse CoordinationCourier ManagementProduct Catalogues

Questions & Answers

Common questions about this position

What qualifications are required for the Sr Sales Operations Coordinator role?

Candidates need a science degree and/or related experience, previous sales or customer service experience, meticulous attention to detail, and passion for providing outstanding customer service.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What skills are essential for success in this position?

Excellent interpersonal and communications skills, ability to handle a fast-paced environment and tight deadlines, strong time management, and creative thinking are essential.

What makes a strong candidate for this Sales Support role?

A strong candidate has a science background, sales or customer service experience, meticulous attention to detail, excellent communication skills, and the ability to thrive in a fast-paced environment while building relationships.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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