Sr Sales Operations Analyst at ServiceNow

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (e.g., using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
4+ years of proven experience in Sales Operations in a software sales organization
Organized, with excellent attention to detail and the ability to work in a fast-paced environment
Proficient in PPT, Word, and Excel
Experience with a CRM system
Has been in a role supporting Sales Reps and Sales Territories
Strong listening, analytic, and organizational skills
Ability to prioritize to meet business needs
Effective communicator, both written and verbal
Team Player with positive attitude ready to work in a fast-paced environment
Results Driven

Responsibilities

Aligned to specific customer accounts, support the opportunity, quoting, contracting, and forecasting process
Serve as point of contact for managing customer & field support issues for new commercial models
Monitor customer entitlement and usage data regularly to identify any discrepancies or potential overages
Work with IT, pricing operations, and compliance to identify & fix any entitlement or usage data issues
Send monthly entitlement and usage reports to customer and account executives
Analyze and review current customer licensing, products, and usage and identify new revenue opportunities
Support customer renewals in migrating to new commercial models
Work closely with compliance on existing subscription usage data and to onboard customers
Ensure Quotes and Order Forms for accuracy and completeness
Ensure all Orders are approved within pricing and discount policies
Interface to Deals Desk, Finance, Legal, and Use verification as needed (i.e., revenue recognition & special T&Cs)
Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool
Support sales organization’s requirement for Customer licensing compliance

Skills

Sales Operations

Opportunity Management

Quoting

Contracting

Forecasting

Customer Entitlement

Usage Data Analysis

Licensing Compliance

Pricing Policies

Order Management

Salesforce

Revenue Recognition

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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