Sr. Representative, Collections-Bankruptcy at Santander

Wyomissing, Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BankingIndustries

Requirements

Bachelor's Degree or equivalent work experience - Required
2+ Years of Bankruptcy experience - Required
Demonstrated knowledge of basic Collections principles, concepts and policies
Proficient MS Office (Excel, PowerPoint, Word, Visio, and Outlook) skills
Strong verbal and written communication skills
Strong analytical, problem solving and critical thinking skills
Ability to summarize, document, and communicate information in a clear and concise manner
Ability to organize and prioritize multiple tasks to meet deadlines
Ability to work independently as well as collaboratively within a team environment
Ability to interpret, analyze and apply data/information
Ability to stay abreast of industry best practices, procedures, and techniques
Ability to build and foster internal relationships

Responsibilities

Responds in a timely and professional manner to all customer calls, and contacts customer as appropriate and necessary under policy and procedure or to respond to inquiries for the Customer Service department
Uses various collection systems to update customers' accounts and to send correspondence
Maintains current, accurate and complete information on status of all customers in portfolio
Assists Customer Service Collections team with research and questions
Understands and adheres to the Fair Debt Collection Practice Act, Collection Laws, and Fair Credit Reporting Act
Assists in the upkeep of various Collections tracking reports
Coordinates collection activities for assigned accounts
Serves as point of contact between the Customer, Collections Officer, and Operations
Monitors ongoing trends and developments in various business-related industries, and the economy
Assists management and/or senior Collections professionals in special projects as needed
Extracts and compiles collection performance data from various source systems (including manual tracking reports) for qualitative and/or quantitative analyses
Assists in developing collection risk reporting and analysis capabilities
Assists in developing collection key risk indicators (KRI) with defined triggers and limits
Conducts various ad-hoc analyses to support the strategy and monitoring functions within the department
Monitors progress against project plan communicating status or any relevant issue to the project manager
Supports in the rollout of the systems for collections
Create and implement new policies, workflows, reports, communications, definitions and processes for the collections department

Skills

Key technologies and capabilities for this role

CollectionsBankruptcyCustomer ServiceFDCPAFair Credit Reporting ActAccount ManagementCollections SystemsDebt Collection Laws

Questions & Answers

Common questions about this position

What is the employment type for this position?

This is a full-time position.

What is the salary range for this Sr. Representative, Collections-Bankruptcy role?

This information is not specified in the job description.

What key skills are required for this collections role?

The role requires the ability to respond professionally to customer calls, use collection systems to update accounts, maintain accurate customer information, adhere to debt collection laws like the Fair Debt Collection Practice Act, and conduct data analysis and reporting.

What is the company culture like at Santander?

Santander fosters an enriching environment focused on employee growth, continuous learning, collaboration with global colleagues, engagement, and professional success.

What makes a strong candidate for this position?

A strong candidate can perform essential duties like professional customer communication, collections system usage, legal compliance, data analysis, and supporting department projects and processes.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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