Sr Reference File Maintainer Assoc at IQVIA

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Pharmaceuticals, HealthcareIndustries

Requirements

MUST be a Pharmacist with clinical background
Bachelor’s degree with a minimum of 1 year relevant work experience preferred but fresh graduates may apply
Demonstrate strong problem solving and business analytical skills
Ability to process large amounts of data and identify items in question
Demonstrate strong understanding of complex concepts and processes
Excellent written and oral communication skills
Ability to communicate effectively with various levels of the organization
Strong ability to deal tactfully with clients through email
Proficiency in PC application software (i.e. Excel, Word, Access, PowerPoint, etc.) is essential
Strong organizational skills are required
Excellent team player and goal-oriented

Responsibilities

Responsible for daily maintenance of pharmaceutical products in all the database of the US
Perform analysis, bridging & resolution of the products database exceptions for internal and external communications
Ensures resolutions for the data interventions and meet the timelines highlighted in the Client Service Level Agreements
Performs investigation, addition and maintenance of pharmaceutical products
Responds to client requests and coordinates with other departments to address client needs
Responsible for maintaining and updating database integrity of pharmaceutical products within the scope of the business
Responsible for performing mainframe jobs related to production
Conduct regular (daily and weekly) DDD/PCR bridging process
Equip oneself with the required knowledge and skills regarding recent and most updated business rules included in the PDM-US database
Coordinate and liaise with team lead and Local Office counterparts on product related inquiries
Implement changes required to rectify the current product mis-bridges
Provide timely and accurate reports and all related inquiries/requests
Provide an integral link between Manila Hub and US clients and counterparts in the maintenance of quality of product bridges and processes
Ensure accuracy and meet the team’s SLA and metrics
Receives and responds to Client Data Inquiries via remote client access
Utilizes various PC and Mainframe tools to research, analyze, and resolve inquiries that require an understanding of the client and IQVIA processes and are routine in nature
Understands and can effectively communicate routine database processes and methodologies for client inquiry resolution
Provides formal written communications both internally and externally regarding issue status and resolution
Works with various IQVIA internal departments to validate and/or correct database issues and ensures inquiry responses are meeting Client Service Level Agreement guidelines
Follows the standard escalation process to ensure resolution
Maintains and enhances the quality on highly complex databases by analyzing and resolving potential market/database anomalies identified through accelerated product and product/supplier outlier identification tools
Completes basic data analysis and provides guidance to clients
May be responsible for proactive analysis of key client pharmaceutical products
Perform functions as directed by the supervisor

Skills

Key technologies and capabilities for this role

Database MaintenancePharmaceutical ProductsData AnalysisMainframe JobsDDD BridgingPCR BridgingPDM-US DatabaseClient InquiriesSLA ComplianceData Integrity

Questions & Answers

Common questions about this position

What qualifications are required for the Sr Reference File Maintainer Assoc role?

Candidates must be a Pharmacist with a clinical background. A Bachelor’s degree with a minimum of 1 year relevant work experience is preferred, but fresh graduates may apply.

What key skills are needed for this position?

The role requires strong problem solving and business analytical skills, ability to process large amounts of data and identify items in question, strong understanding of complex concepts and processes, and excellent written and oral communication skills.

Is a salary range provided for this job?

This information is not specified in the job description.

What is the work arrangement or location for this role?

This information is not specified in the job description.

What makes a strong candidate for this position?

A strong candidate is a Pharmacist with clinical background, strong analytical and problem-solving skills, ability to handle large data volumes, and excellent communication skills to meet SLAs and resolve client inquiries effectively.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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