Sr. Program Manager, Tech - HR Ops & Analytics - Seattle, WA (Hybrid) at Nordstrom

Seattle, Washington, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Human ResourcesIndustries

Requirements

5+ years of successful program, project, or product management experience with demonstrated successful delivery of SaaS solutions
4+ years of HRIS and/or Workforce Scheduling & Labor Optimization tool experience in a large corporate environment
3+ years of configuration-level Workday experience (HCM & Scheduling) preferred
Experience managing stakeholder relationships
Understanding of AI technologies and their application within HR, including evaluating and enabling responsible use of AI-driven tools and platforms
A proven track record of consistent and measurable delivery of large cross-functional and high-profile initiatives
Strong technical knowledge with experience managing technical initiatives that span several teams and functional areas
Familiarity with agile development frameworks and tools (e.g., Jira)
Possess a strong level of knowledge of technology (e.g., Cloud, APIs, services, Windows stack, database technologies, etc.)
Strong analytical and problem-solving skills
Strong written and verbal communication skills with the ability to communicate effectively with employees across all organizational levels, including communicating with technical & non-technical audiences
Organizational skills

Responsibilities

Consult internal partners on effective utilization of technology to support their processes
Support Workforce Management teams by enabling and optimizing Workday Scheduling and Labor Optimization tools
Partner with non-technical and technical stakeholders to support initiatives connected to artificial intelligence, including evaluating AI-driven tools and enabling responsible adoption across HR functions
Hold HR and Technology stakeholders accountable to design principles
Collaborate with technology teams and business leaders to enable core capabilities and deliver business value
Present demos, status updates and risk/mitigation strategies and communicate down the pyramid through VP level
Support key stakeholders through combined status updates of cross-organization programs/projects to drive process improvements and decision making
Manage stakeholder expectations while supporting governance and service delivery model
Define and evaluate tool needs with HR and non-HR groups to ensure efficiency in processes and data integrity across all systems
Own project intake & prioritization and roadmap execution for HR technology and analytics related initiatives
Own process design for system-related processes and ensure actionable & clear system requirements are gathered, user acceptance testing plans are developed, and successful roll outs of initiatives occur
Prioritize feature opportunities and develop backlog, supporting the roadmap
Deliver high-impact and complex programs by driving the intake of requests, defining, and analyzing requirements, and executing integrated plans across multiple teams
Engage with vendors to influence SaaS product roadmap
Benchmark with industry peers
Utilize research and usability sessions to validate feature design
Drive technical and non-technical root cause analysis for underperforming business KPIs
Manage special projects and perform other related duties as assigned

Skills

Program Management

Workday

Workforce Management

HR Technology

Stakeholder Management

Roadmap Execution

Process Design

Analytics

Labor Optimization

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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